Urgent Community Response Call Coordinator | City Health Care Partnership CIC


Company:	City Health Care Partnership CIC
Salary:	£25,760 - £27,476 pa/pr
Hours:	Full-time
Location:	Hull, HU9 2BL
Job type:	Contract
Posting date:	5 Oct 2026
Closing date:	4 Nov 2026

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Summary

This role helps patients, carers and healthcare professionals access the right support quickly, making a real difference to timely community care. Based within the Frailty team, you will be the first point of contact for referrals, advice requests and service enquiries, helping people get connected to the services they need.

You’ll work closely with clinical colleagues, care homes, GP practices and partner organisations to support the smooth running of the Urgent Community Response service. The role combines customer service, coordination and administration, ensuring accurate information is recorded and shared while maintaining patient confidentiality.

What you’ll do:

• Act as the first point of contact for healthcare professionals, care homes, patients and carers

• Coordinate referrals and appointments, ensuring information is processed accurately and promptly

• Maintain patient records and update electronic systems

• Provide administrative support, including meeting preparation, minute taking and diary management

• Work with colleagues to improve processes and support service delivery across the team

What we’re looking for:

• A qualification in Business Administration, Customer Service or equivalent experience

• Experience in an office, administration or customer service role

• Strong communication and organisational skills

• Good attention to detail and confidence using Microsoft Office systems

• A flexible and team-focused approach, with a commitment to excellent customer service

We welcome applications from people with different backgrounds and experiences and are committed to creating an inclusive workplace where everyone is treated with fairness, respect and valued for their contribution.

At CHCP, we’re passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you’ll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard; at CHCP you have a real voice.

Compassion is at the heart of our business; our colleagues work together to deliver first class healthcare to thousands of people. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.

CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the ‘CHCP Perks and Rewards’ link.

Please refer to the job description and person specification attached to this job advert for more information.

This advert closes on Monday 12 Oct 2026

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