SLT Administrative Support


Company:	NHS Jobs
Salary:	£25,760 to £27,476 a year
Hours:	Full-time
Location:	Bristol, BS10 5NB
Job type:	Contract
Posting date:	5 Oct 2026
Closing date:	14 Oct 2026

Apply for this job

Summary

Act as the first point of contact for the Speech and Language Therapy (SLT) and Hearing Therapy Service, responding professionally and sensitively to telephone calls, emails, voicemails, and other enquiries from patients, carers, healthcare professionals, and external agencies. Sort, prioritise, and distribute incoming correspondence, ensuring urgent matters are escalated promptly, and administrative tasks are prioritised appropriately. Receive, process, and manage written and verbal referrals, ensuring referrals are actioned within agreed timescales and in accordance with service procedures. Support outpatient clinic administration, including appointment booking, clinic preparation, waiting list management, patient transport arrangements, interpreter bookings, and communication of appointment information. Provide patients and their families with clear and accessible information regarding appointments and services, adapting communications to meet individual needs, including alternative formats where required. Maintain accurate, confidential, and up-to-date patient records using Trust electronic systems, including CareFlow and the Electronic Document Management System (EDMS), ensuring compliance with data protection legislation and Trust policies. Register, input, retrieve, and update patient information on hospital information systems as required to support service delivery. Exercise judgement and discretion when responding to patient and carer enquiries, providing reassurance and support where appropriate and escalating complex clinical queries to the relevant Speech and Language Therapist. Support Speech and Language Therapy staff with administrative, IT, and software-related queries, liaising with Trust support services where necessary. Produce, prepare, and maintain therapy resources, information packs, patient materials, reports, and presentations as requested by clinical staff. Process departmental orders and course bookings using Trust procurement systems, including SAP Ariba.

Apply for this job