Outpatient Clinic Coordinator | Bristol NHS Foundation Trust


Company:	University Hospitals Bristol and Weston NHS Foundation Trust
Salary:	£25,760 - £27,476 pa
Hours:	Full-time
Location:	Bristol, BS2 8BJ
Job type:	Permanent
Posting date:	5 Oct 2026
Closing date:	4 Nov 2026

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Summary

This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Outpatient Clinic Coordination Team within Bristol Royal Hospital for Children, which is part of Bristol Foundation Trust.

Working closely with the Assistant Performance and Operations Manager in a fast-paced environment, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks, including booking Outpatient appointments along with day case Outpatient procedures.

The post-holder will contribute to the delivery of challenging performance targets through effective communication and liaison with clinical and administrative staff across the Bristol Royal Hospital for Children on a day-to-day basis.

For further details please view the job description and person specification.

Communication:

• To support the triaging of referrals by liaising with key clinical staff

• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders

• Act as a point of contact for queries from clinical and non-clinical staff

• Liaise with clinical and non-clinical teams across the Trust via telephone and email

• Escalate patient queries, capacity problems and general issues as appropriate

• Communicate changes to clinics and appointments to patients as instructed, often at short notice

• To support the triaging of referrals by liaising with key clinical staff

Patient Care:

• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:

• To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager

• Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots

• Attend appropriate meetings as required by the role's line manage

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. 

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

This advert closes on Monday 19 Oct 2026

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