End User Computing Engineer


Company:	Government Recruitment Service
Salary:	£35,663 to £35,663 a year
Hours:	Full-time
Location:	Birmingham
Job type:	Permanent
Posting date:	5 Oct 2026
Closing date:	18 Oct 2026

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Summary

Are you passionate about solving technical problems and delivering excellent user support?

Can you troubleshoot complex IT issues and keep critical services running smoothly?

Do you enjoy working hands-on with technology while helping colleagues get the most from their digital tools?

If so, we’d love to hear from you!

This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable, skilled and in-house capability.

Solve problems. Support users. Keep services running.

Use your technical expertise to provide hands-on support, improve digital services and help colleagues stay connected, productive and secure across the Department for Transport.

Joining our department comes with many benefits, including:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here

25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday

Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at Department for Transport Central - Department for Transport Careers and within the Government Digital and Data Profession.

Join the Department for Transport's Digital, Information and Security Directorate and help deliver the reliable, secure technology services that keep the organisation running. As an End User Computing Engineer, you'll play a key role in supporting colleagues across the department, ensuring they have the tools and technical support they need to work effectively.

Working within the Platforms function, you'll troubleshoot and resolve technical issues, provide first-time fixes where possible, and work with specialist teams to investigate and resolve more complex incidents. You'll support the delivery of end user computing services, contribute to the introduction of new technologies and help maintain a secure and reliable IT environment.

You'll work closely with users and stakeholders, taking ownership of issues through to resolution while identifying opportunities to improve services and user experience. You'll also share knowledge with colleagues, contribute to continuous improvement activities and help build capability across the team.

This is an excellent opportunity for someone with end user computing experience who enjoys problem-solving, technology and delivering high-quality customer service in a fast-paced environment.

Your responsibilities will include, but aren’t limited to:

Providing first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve.

Defining and delivery of new services.

Coaching associates and share knowledge with team colleagues.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

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