Child Maintenance Service - Deduction Order Case Manager


Company:	Government Recruitment Service
Salary:	£32,137 to £32,137 a year
Hours:	Full-time
Location:	Falkirk
Job type:	Permanent
Posting date:	5 Oct 2026
Closing date:	19 Oct 2026

Apply for this job

Summary

As the UK government’s largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies.

The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring – and when necessary, enforcing – their legal responsibility to contribute to their child’s living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives.

While we’ve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you’ll find passionate, dedicated professionals committed to supporting our customers.

We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you're looking to make a difference, this could be the career for you.

This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development.

The Child Maintenance Service (CMS) is offering an exciting opportunity for motivated individuals to join our Deduction Order Team as Case Managers. These roles play a vital part in helping children and families across the UK receive the financial support they are entitled to.

Deduction Orders are an enforcement measure used to collect child maintenance and arrears directly from a paying parent's bank or building society account where voluntary payments have not been made and other collection methods, such as a Deduction from Earnings Order, are not appropriate or have been unsuccessful.

This is a fast-paced and rewarding role that requires strong case management, analytical and communication skills. You will use the CMS 2012 system to manage and progress cases, engaging with customers, financial institutions, colleagues and other stakeholders through both written and telephone contact. Working collaboratively with internal teams, you will ensure cases are progressed accurately, efficiently and in line with legislative requirements.

As a Deduction Order Case Manager, you will be responsible for managing all aspects of a case while it is subject to Deduction Order action. This may include:

Making informed decisions and exercising sound judgement when selecting the most appropriate enforcement route for each case.
Applying appropriate legislative powers to enforce and manage deduction orders to collect ongoing maintenance and arrears directly from bank and building society accounts.
Using a range of intelligence sources, including Credit Reference Agency data, to support enforcement activity and identify appropriate collection routes.
Building a reputation for fair, consistent and effective enforcement action that encourages future compliance and deters non-compliance.
Referring cases to the Financial Investigations Unit where there is evidence of potential fraud or financial irregularity.
Liaising with financial institutions and internal CMS teams to ensure deduction orders are implemented correctly, and payments are received to achieve the best outcomes for families.
Monitoring compliance, investigating failed or missed payments, and recommending further enforcement action where necessary.
Communicating professionally and securely with parents, colleagues and external stakeholders to obtain and provide information, to resolve issues and progress cases.
Maintain accurate case records and ensure all actions are completed in line with relevant legislation, policy and procedures.
Deliver excellent customer service while handling complex and sometimes sensitive situations with professionalism and empathy.
Contributing to continuous service improvement by delivering a professional, customer-focused service and ensuring children remain at the heart of everything we do.

Important:

There is an expectation that you will undertake full-time office based training of 10 weeks. An additional 12 weeks training will be required for candidates who have no experience of the Child Maintenance 2012 system. This training is mandatory and non-negotiable. This training is essential to ensure you gain the knowledge, confidence, and capability needed to support the CMS in delivering high-quality customer experience and service for the families who rely on us.

This training will be split across the following timeline:

12 weeks Training (only required for candidates with no CMS 2012 system experience)
4 weeks Training
8 weeks Consolidation
6 weeks Training
8 weeks Consolidation

Hybrid working options will be considered for consolidation periods on account that the training periods have been successfully completed.

Attendance throughout both phases is compulsory, and individuals must be fully committed to completing the training and attending the office as required.

Apply for this job

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.