General Service Manager | Liverpool University Hospitals NHS Foundation Trust
| Company: | Liverpool University Hospitals NHS Foundation Trust |
|---|---|
| Salary: | £57,528 - £64,750 per annum |
| Hours: | Full-time |
| Location: | Liverpool, L14 3LB |
| Job type: | Permanent |
| Posting date: | 2 Oct 2026 |
| Closing date: | 1 Nov 2026 |
Summary
Broadgreen Hospital has an exciting opportunity for a General Service Manager within the Surgery Division to work alongside the Clinical and Nursing colleagues to deliver high quality, patient focused services.
This role is ideal for an operational manager who is looking to develop their career in a rewarding and dynamic environment. The Surgery Care Group includes the Broadgreen Elective Surgical Hub, centralised Pre-op services for LUHFT and Pain Management. Working with colleagues across Broadgreen, Aintree and the Royal sites, this role provides excellent opportunity to build collaborative relationships to improve services.
It’s an exciting time to join the Surgery Division and we have ambitions to become a GIRFT accredited Surgical Hub, and continue to improve our Pain Management and Pre-op Services through digital innovations. The successful candidate will work within a motivated operational and clinical team, and will be offered opportunities to support continual personal development within their role.
Reporting to the Directorate Manager, the post holder will be an integral member of the Care Group’s Management Team and will be responsible for supporting the delivery of speciality specific performance and improvement plans and will therefore contribute to the Division’s overall strategies and objectives.
The General Service Manager will drive improvements in operational performance and planning within the service advising the Directorate Manager, Clinical Directors and Senior Nurse as necessary.
The post holder will work closely with other Care group leads within the Division, colleagues across other divisions and external partners to enable the achievement of the Trust’s objectives.
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group which was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Liverpool Women’s Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year.
The Royal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
Liverpool Heart & Chest- LHCH provides specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
For full details, please refer to the attached job description
Assist with the delivery of the service strategy, taking operational responsibility for delegated programmes of work.
To lead and be accountable for the operational delivery of clinical services
The service manager will lead plans, operational change and strategies within their service and provide and support across the care group.
Support the work to drive the strategic direction and policy setting for the service within the context set by the Care Group leadership team, maintaining an essential communication link between the speciality/specialities and feeding into the Care Group leadership team.
Operationalise robust business and workforce plans within the service, including systems, structures, and processes for managing clinical quality, risk, controls assurance and public involvement initiatives.
Support the achievement of key performance indicators, access targets and contractual obligations including CQUINS and meeting CQC standards for an area identified by the Head of Operations.
Lead for the service in creating an open, accountable culture where teams are confident and skilled in giving
regular constructive feedback, where issues can be raised and solved openly, resulting in a productive
solution focused working environment.
Ensure team members contribute to the transformation of patient pathways, ensuring a high quality and
efficient approach to service delivery.
Embed plans to develop all managerial and administrative staff within the service ensuring a coaching style of
management and the development of potential at every level is at the heart of everyday communications.
Critically review plans that are in place for the development and review of the clinical service strategy for the
speciality/specialities, including the monitoring of new opportunities, for delegated speciality/specialities,
improvements that will enhance patient care, internally and also externally to the organisation.
Develop and implement effective reporting arranegements within the service to accurately record and monitor
performance against local and national targets and to pro-actively manage any variances.
This advert closes on Sunday 11 Oct 2026
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