Spa Duty Manager


Company:	Exclusive Hotels
Salary:	£29,870 to £29,870 a year
Hours:	Full-time
Location:	Bagshot, GU19 5EU
Job type:	Permanent
Posting date:	2 Oct 2026
Closing date:	31 Oct 2026

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Summary

Spa Duty Manager - Lead Exceptional Spa Experiences at Pennyhill Park

Pennyhill Park, part of the Exclusive Collection, is one of the UK's most celebrated luxury hotels, renowned for its exceptional service, award-winning spa and outstanding guest experiences. As home to one of the country's leading spa destinations, Pennyhill Park offers an environment where attention to detail, wellbeing and excellence are at the heart of everything we do.

As our Spa Duty Manager, you will play a vital role in ensuring the smooth day-to-day operation of the Spa, leading the team to deliver exceptional guest experiences while maintaining the highest standards across our facilities. You'll be a visible leader, supporting colleagues, championing service excellence and helping to create memorable moments for every guest who visits.

At Exclusive Collection, we recognise and reward the passion, commitment and expertise our people bring every day. As our Spa Duty Manager, you'll enjoy:

Competitive salary plus service charge

Generous rates for stays across our hotels and 50% discount on food and beverage

Free meals while on duty

Free use of our on-site gym and complimentary parking

Access to our Employee Assistance Programme and wellbeing support

Exclusive discounts and lifestyle perks through Hospitality Essentials

Excellent training, development and career progression opportunities across Exclusive Collection

Key Responsibilities

As a Spa Duty Manager, you will be a leader, mentor and ambassador for exceptional guest experiences. Our Spa Duty Manager will:

Ensure the Spa is maintained to the highest standards of presentation, cleanliness and housekeeping at all times

Deliver a seamless and memorable guest journey, resolving any concerns professionally and efficiently

Act as a visible and approachable presence within the Spa, building positive relationships with guests and colleagues

Support the development, implementation and continuous improvement of operational procedures and SOPs

Drive revenue opportunities through the promotion and upselling of Spa treatments, experiences and retail products

Lead, support and develop Spa team members, ensuring service standards and performance expectations are consistently achieved

Monitor compliance with health and safety standards, operational procedures and company policies

Support the wider Spa management team in achieving departmental objectives and delivering exceptional service standards

Person Specification

You'll be a passionate, organised and guest-focused leader who thrives in a luxury Spa environment and takes pride in creating exceptional experiences. As our Spa Duty Manager you'll bring:

Previous supervisory experience within a Spa, wellness or luxury hospitality environment

Strong organisational and leadership skills with a commitment to delivering outstanding guest service

An industry-relevant qualification, such as a Degree, HND or Advanced GNVQ

Experience supporting team training, development and operational processes

Confidence in managing day-to-day operations, guest experience and health and safety responsibilities

Excellent communication and problem-solving skills

A professional, flexible and enthusiastic approach to leadership and guest care

Why Exclusive Collection?

We are a certified B Corp committed to sustainability, responsible business and creating a positive impact for our people, communities and environment. We foster a culture where talented individuals can thrive, develop and build rewarding careers.

As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. Should you require any reasonable adjustments during the recruitment process, please let us know.

If you're passionate about luxury hospitality and wellbeing, and you're ready to take the next step in your leadership career at one of the UK's most prestigious spa destinations, we'd love to hear from you.

Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.

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