BANK Out of Hours Supervisor


Company:	NHS Jobs
Salary:	£33,262 to £36,027 a year
Hours:	Full-time
Location:	Orpington, BR6 0JA
Job type:	Contract
Posting date:	2 Oct 2026
Closing date:	15 Oct 2026

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Summary

Management To provide day to day management of the OOHs Team within the CCC, including but not limited to: Line managing the drivers on shift, in line with Bromley Healthcares policies and its expectations of OOH Supervisors. Identifying any potential gaps in administrative support and attempting to rectify them using alternative resources where necessary. Effectively managing changes within the team and promoting a positive working approach. Service DeliveryResponsibility for day to day service delivery, including but not limited to: Call Management Managing, prioritising and delegating workload to the team on a daily basis to meet the competing demands of the clinical teams and service users. Responsibility for ensuring all telephone calls are answered and voicemails processed in line with SOPs. Responsibility for ensuring standardised processes are followed on a daily basis. Ensuring all recorded information is accurate, up to date and factual i.e. outcomes and activity codes are recorded in a timely manner on EMIS and Malinko. Ensuring adherence to information governance policy, including but not limited to the storage of patient information, and the safeguarding of patient data. Responsible for effective administrative caseload management on a day to day basis. Ensuring a personal understanding of care pathways and points of access for Health Care Professionals. Acting as the first point for formal complaints, identifying the complaint, documenting on Datix and starting a preliminary investigation. Service Development and Improvement Successfully embedding new processes with team members, following direction from the Team Manager. Reviewing day to day processes and identifying potential efficiency savings and escalating to Team Manager. Supporting the Team Manager with the creation and future development of SOPs. Management Information and Reporting Responsibility for proactively trying to avoid and if unable to, highlighting any potential breaches in waiting times, DNAs and UTAs alongside other KPIs to the Team Manager. Responsibility for ensuring the completion of service specific administrative functions such as but not limited to monitoring of lab reports on EMIS, management of workflow manager errors, opening appointment books on EMIS and updating district nursing visit information on Malinko. Monitoring day to day service statistics to react as/when required in terms of allocating workload and changing tasks/priorities across the team. Other Provide support and cover other Team Coordinators during periods of annual leave and sickness across the CCC. Escalating any estates or equipment issues to the Team Manager and Head of Care Coordination for resolution.

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