Front of House - Security Supervisor
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | EC3M 7HA |
| Job type: | Permanent |
| Posting date: | 2 Oct 2026 |
| Closing date: | 1 Nov 2026 |
Summary
Shift Pattern: Monday - Friday
Hours: 0700-1700
Rate: £17.65 p/h
Key Responsibilities🛡️ Lead by Example
-Take charge during incidents and coordinate effective responses.
-Support the team to deliver a safe, secure, and welcoming environment.
🚨 Safety & Emergency Response
-Ensure all team members understand lockdown, emergency, and critical incident procedures.
-Maintain readiness through regular refresher training and spot checks.
-Respond promptly and professionally to incidents and emergencies.
📡 Security Operations
-Ensure patrols are completed, recorded, and regularly monitored.
-Conduct radio checks and maintain effective communication with the Security Control Room.
-Report and escalate incidents, suspicious activity, equipment faults, and security concerns.
👥 Team Management
-Conduct monthly one-to-ones and performance reviews.
-Support attendance management, including Return to Work interviews.
-Mentor, coach, and develop team members.
-Oversee the training and induction of new staff
-Conduct investigations where necessary.
✅ Compliance & Standards
-Ensure all officers follow site procedures, risk assessments, and assignment instructions.
-Maintain high standards of appearance, professionalism, and customer service.
-Ensure security systems and equipment remain operational and effective.
🤝 Communication & Collaboration
-Deliver clear shift handovers and team briefings.
-Work closely with reception, event teams, and other stakeholders.
-Build strong relationships across all service providers and departments.
⭐ Customer Experience
-Deliver an outstanding security service focused on the safety and experience of colleagues, guests, and visitors at all times.
What we are looking for
-Previous Security Experience, managing a team of 6 or above.
-Good literacy and communication skills and have excellent verbal and written English.
-Knowledge of HR issues (investigations, grievances, attendance and disciplinaries).
-Be computer and software literate. - previous CCURE usage advantageous.
-Reliability, self- motivation and ability to use own initiative and work without supervision.
-The ability to solve problems, make decisions and prioritise.
-The ability, tact and diplomacy to deal with people at all levels.
-Self-confidence and an interest in self-development.
-The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.