Applications Support Analyst


Company:	NHS Jobs
Salary:	£47,951 to £56,863 a year
Hours:	Full-time
Location:	London, SW17 0QT
Job type:	Contract
Posting date:	2 Oct 2026
Closing date:	16 Oct 2026

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Summary

The post holder is a member of the Applications Build and Support Team and is responsible for the design, development and support of the Electronic Patient Record (EPR), having overall responsibility for the provision of a comprehensive EPR support service, which allows staff to use key systems proficiently and effectively, providing expert specialist advice. The post holder will be providing and receiving complex and sensitive routine information which requires tact and persuasive skills, or where there are barriers to understanding, or providing and receiving complex or sensitive information. The post holder will provide application and clinical system level technical support for end users and is responsible for developing excellent working relationships with key stakeholders both external and internal. The post holder will provide applications support and development of EPR including the day to day account management of the EPR account relevant to the specific Trust site. The post holder will have responsibility for ensuring that Change Control Procedures are followed, including the submission of Requests for Change (RFCs) to the Change Control Board, the execution of the technical change and the completion of documentation including keeping all paperwork up-to-date. The post holder will assist with and support others workstreams within IDT and be responsible for ensuring that systems are changed to meet new requirements and will require the post holder to explain technical issue to a wide range of Trust staff. The post holder will negotiate with multiple external stakeholders on the timing and implementation of system configuration Service Request updates and communicate these to the Trust. The post holder will be responsible for contributing towards the implementation of system enhancements and reporting progress to the Applications Build & Support Manager. The post holder will manage and action the resolution of incidents, problems and requests in own area in an efficient and professional manner, whilst conforming to Trust and departmental standards, service agreements, policies, procedures and working practices, seeking further advice and information from the Senior Technical Architects when necessary. The post holder will assess the escalation and monitoring of incidents and requests and liaise with external agencies and suppliers, ensuring that an accurate analysis of minimum data sets are submitted correctly and full communication of call progress is maintained in a timely manner. The post holder will assist in the maintenance of the applications and clinical systems and provide support and assistance during system outages.

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