Administrator
| Company: | NHS Jobs |
|---|---|
| Salary: | Negotiable |
| Hours: | Full-time |
| Location: | Hartlepool, TS25 1AX |
| Job type: | Permanent |
| Posting date: | 2 Oct 2026 |
| Closing date: | 18 Oct 2026 |
Summary
Responsible to: Practice Manager Accountable to: The General Practitioners in the Partnership/Seaton Surgery Main Purpose of the job: To ensure the smooth running of the reception in a professional and organised manner. To be the focal point of the surgery and to act as a liaison between patients, clinicians and other members of your practice team, to provide a high standard of customer services at all times. The post holder will be required to cover annual leave and staff sickness along with the team. Reception Duties: 1. Greet all patients on arrival ensuring all patients are checked in to the computer system; 2. Use care navigation to book and direct patients to appropriate pathway; 3. To answer the telephone dealing with or redirecting enquiries; 4. To handle face to face general enquiries, with onward referral where necessary; 5. Opening and distribution of mail as appropriate; 6. Workflow of letters both electronic and paper format into and out of the practice, including referrals, ensuring correspondence is kept up to date; 7. Make new and follow-up appointments including booking interpreter services; 8. To be involved in the call and recall of patients; 9. Responsible for dealing with messages from patients/clinicians or external bodies; taking appropriate action where required; 10. Generate electronic/online repeat prescription requests and allocate as instructed, prepare repeat prescriptions following practice protocol and set out for verification and signature of doctor; 11. Record requests for home visits and ensure that they are recorded and passed onto the duty doctor on call; 12. Register new and temporary patients following practice policy, offer registration health check; 13. Ensure that the practice NHS email accounts are regularly checked and documents managed as directed; 14. Ensure that the workflow tasks are completed appropriately; 15. Maintain supplies of stationery available in reception area; 16. Leave reception area tidy and ready for incoming colleagues; 17. Ensure that the premises are securely locked including windows and to turn on the security system if last person to leave the premises; 19. Undertake any other duties as instructed by management.