Hospital at Home Service Manager


Company:	NHS Jobs
Salary:	£31,500 to £34,600 a year
Hours:	Full-time
Location:	Peterborough, PE2 8AL
Job type:	Permanent
Posting date:	2 Oct 2026
Closing date:	18 Oct 2026

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Summary

MANAGERIAL Manage all non clinical staff, together with delegated responsibility, where appropriate, and overseeing the provision of clinical services through the defined service areas. Under delegated authority from the Operations Managers, manage the defined service areas within the agreed and available resources, in accordance with organisational policies and procedures. Contribute to the production of service development proposals for the defined service areas. The delivery of all key access targets and thereafter their maintenance, utilising best practice methodologies from both within and outside of the Organisation with particular focus on maximising achievement of UEC access standards. Utilise information flows which support the monitoring and improvement of clinical services within the defined areas. Ensure effective communication systems for all staff are in place enabling local and corporate information to be shared with all staff within the defined service area and for views to be fed upwards. The Operational and Financial Management for defined service areas, contributing to strategic and service planning as required. The defined service areas may be varied from time to time to meet the needs of the organisation and to ensure business continuity and promote personal development. CLINICAL GOVERNANCE AND SERVICE STANDARDS Work in conjunction with clinical leads to provide information and actively contribute to the clinical governance agenda. In association with the clinical team, review learning events and complaints and ensure corrective action is taken, where appropriate. Assisting the Risk Lead for the defined service area, helping identify and quantify potential risk and recommending preventative action. Manage services in accordance with relevant national clinical standards as NICE, NSFs, and local clinical governance requirements. Ensure operational advice and support is available at all times to staff within the defined service area. Monitor systems to assure the quality of services provided to Patients. Participate in the production of policies and procedures which facilitate the operational and quality effectiveness of the defined service areas. As directed implement new projects and initiatives which improve services delivered to Patients and the operational effectiveness of the defined service areas. Participate in the on call management rota for the organisation. Deputise for the Operations manager as and when required. HUMAN RESOURCES Manage all non-medical staff within the defined Service areas. Carry out appraisal of staff that directly report and ensure annual appraisals are undertaken, with personal development plans in place and acted upon, for all staff. Ensure policies on staff management are adhered to. Follow staff retention policies and practices Ensure adequate orientation programmes are established and put in place for all grades of staff (Including clinical) across the defined service areas. Contribute to the development and implementation of effective workforce development plans across the defined service areas. Within the defined service area, contribute to the consideration, development and implementation of new roles and ways of working. PERSONAL AND PROFESSIONAL DEVELOPMENT Pursue lifelong learning and professional development agenda by participating in management supervision, appraisal and personal learning and development activities. Keep up to date with national and local developments in NHS policy and practice developments. OTHER This job description will be reviewed with the operations managers on an annual basis or as required. Work on a rota across the seven day period including evenings, bank holidays and one weekend in three.

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