Payroll Team Lead
| Company: | Cygnet |
|---|---|
| Salary: | £34,000 to £34,000 a year |
| Hours: | Full-time |
| Location: | West Malling, ME19 4AE |
| Job type: | Permanent |
| Posting date: | 2 Oct 2026 |
| Closing date: | 31 Oct 2026 |
Summary
Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.
Payroll Team Lead
Reports to: Payroll Team Manager (or equivalent senior role)
The payroll landscape of Cygnet is complex due to the high numbers of acquisitions over recent years. The role of the Payroll Team Lead covers a number of Pay and Pension areas.
Responsibilities will include but are not limited to:
Day to Day:
Support the end-to-end payroll cycle for the business, including hands on processing where required to support the team
Complete manual systems backups on the agreed schedule, ( Schedule needs to be agreed)
Provide review of regular Payroll main runs to ensure accuracy (1st line checks)
Support with system wide calculations within the pay cycle, transfers between payroll companies and payroll number allocation for re-hired employees (Transfers need to be date driven)
Identify and report any over or underpayments to the Payroll Manager providing sufficient evidence
Complete manual systems backups on the agreed schedule,( Schedule needs to be agreed)
Support where required with HMRC communications such as tax code downloads, FPS and EPS submissions
Assist with the closing of payroll cycles and report running
Support the payroll team manager with outstanding requests/escalations within the payroll portal
Personnel:
Mentor and support the team to assist with training and continued professional development
Identify and escalate any performance issues or training needs to payroll manager
Identify and report to the payroll Team manager, staff that are performing over and above expectations
Provide positive feedback to the team where appropriate and warranted
Perform one to ones on a weekly basis
Provide cover for colleagues during periods of absence and critical processing
Keep up to date with changes to payroll legislation
Communication:
Develop and maintain relationships with on-site teams to ensure that information flows are reliable, accurate and timely
Monitor the Payroll Portal to respond and resolve requests in line with our Service Level Agreements
Provide support on the Amazon connect telephone system, ensuring that stakeholders are treated in a professional and helpful manner and any requests are logged as required
Review central email inboxes to ensure completion
Strategy:
Work with the Payroll Team Manager to maintain and review payroll calendars to plan resource and monitor payroll cycles
Review controls with a view to recommending improvements and identifying new areas of risk
Work with other senior members of the team and wider business to manage expectations, communication and provide resolution to issues
Support the implementation of new systems and/or processes, providing training to the team where required.
Monthly control account reconciliations
Why Cygnet? We’ll offer you…
Salary of £34,000 per year
Strong career progression opportunities into management roles
Monthly reflective practice, &support with CPD opportunities
Expert supervision & peer support
Pension scheme
“Cycle to work” scheme & employee discount saving.
What next?
If you care about making a difference – we want to talk to you.
Click the button to apply
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