Customer Support Administrator
| Company: | Resource Recruitment |
|---|---|
| Salary: | £28,000 to £28,000 a year |
| Hours: | Full-time |
| Location: | BH12 4NU |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 1 Oct 2026 |
| Closing date: | 31 Oct 2026 |
Summary
Customer Support Administrator
Job Location: Poole, Dorset
Job Type: Permanent
Salary: £28,000 per annum
Hours: 40 hours per week, Monday – Friday 8am – 4.30pm
Benefits: 25 days holiday + Bank holidays; private medical cover; employee assistance program; company pension; life assurance; cycle to work scheme plus other smaller benefits
Are you an organised and customer-focused administrator looking for your next opportunity?
We are seeking a proactive Customer Support Administrator to join a busy and supportive customer services team based in Poole.
This is an excellent opportunity for someone with strong administrative skills and a passion for delivering outstanding customer service. You will play a key role in ensuring customers receive a first-class experience while supporting engineers and internal teams to provide efficient service delivery.
Key responsibilities:
• Answer incoming calls and direct enquiries appropriately
• Make outbound calls to customers as required
• Resolve customer queries and complaints, escalating where necessary
• Maintain accurate customer records within the CRM system
• Respond to requests for information in a professional and timely manner
• Support Field Service Engineers with scheduling and customer communications
• Prepare quotations and process customer orders
• Work collaboratively with internal departments to ensure a seamless customer experience
• Undertake additional administrative duties to support the wider team and business
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