Night Concierge - Wolverhampton


Company:	Bromford
Salary:	£14.35 to £14.35 an hour
Hours:	Part-time
Location:	Wolverhampton, West Midlands County, WV6 0PA
Job type:	Contract
Posting date:	1 Oct 2026
Closing date:	11 Oct 2026

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Summary

Contract: Bank (casual as required)

Hours: 12-hour night shifts (6pm to 6am), covering annual leave and sickness absence

Contractual base: Mallow Court, Gorsebrook Road, Wolverhampton, WV6 0PA

Operational requirement: On-site working

Additional requirements: Enhanced DBS check required

Closing date: Sunday 11 October 2026

Be the calm, reassuring presence that helps people feel safe when they need it most.

At Bromford Flagship LiveWest, we believe everyone deserves a safe place to call home. We're looking for a Bank Night Concierge to join our team at Mallow Court, a supported housing scheme for customers living with longstanding and enduring mental health conditions.

Working closely with the Housing Enabler, you'll help create a safe, supportive and welcoming environment overnight, providing reassurance to customers and responding calmly and professionally when challenges arise.

No two nights are the same, but every shift gives you the opportunity to make a genuine difference to vulnerable people's lives.

About Mallow Court

Mallow Court provides supported housing for customers with longstanding and enduring mental health diagnoses, helping them maintain their independence while accessing the support they need to live safely and successfully within their community.

The Night Concierge Role

As a Bank Night Concierge, you'll be responsible for maintaining the safety, security and wellbeing of customers and the scheme throughout the night. You'll be an important point of contact for customers, partner agencies and emergency services, ensuring concerns are managed appropriately and support is available when needed.

This role is ideal for someone who remains calm under pressure, communicates confidently and takes a proactive approach to supporting vulnerable people.

What You'll Be Doing

Providing a visible and reassuring presence throughout the night

Supporting vulnerable customers in a professional and compassionate manner

Responding appropriately to incidents, welfare concerns and emergency situations

Liaising with crisis teams, emergency services and partner agencies when required

Building positive working relationships with customers and colleagues

Monitoring and managing communal areas, including the customer lounge

Undertaking hourly walk-arounds of the building and grounds

Maintaining accurate records, handovers and incident reports

Working closely with the Housing Enabler to ensure customers receive appropriate support

What We're Looking For

We're seeking someone who:

Has excellent communication and people skills

Can build positive, professional relationships with customers and partner agencies

Remains calm, resilient and confident in challenging situations

Is able to de-escalate conflict and manage difficult conversations appropriately

Takes a proactive approach to problem-solving and customer wellbeing

Can work independently whilst exercising sound judgement

Has experience supporting vulnerable people, ideally within housing, health, social care or a similar environment (desirable)

Why join us?

By joining

Bromford Flagship LiveWest (BFL), you'll become part of an organisation that is customer-driven, ambitious and all-in for the communities we serve. You'll play a vital role in helping customers feel safe, supported and able to thrive within their homes and communities.

For more information, please refer to the full job description attached to this advert.

Interested?

Please submit your application through our website by

Sunday 11 October 2026. Early applications are encouraged as we review throughout the campaign.

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