Operations Lead - Alliance Teaching Practices


Company:	NHS Jobs
Salary:	from £15.07 an hour
Hours:	Full-time
Location:	Coventry, CV1 4JU
Job type:	Permanent
Posting date:	1 Oct 2026
Closing date:	11 Oct 2026

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Summary

Key Responsibilities To take responsibility for the management of staff on their ATP site whilst working in partnership with other ATP Operations Managers and Business Manager. To maintain Clinical Services and Appointments systems. Work collaboratively with the Data Analyst and key Practice staff to ensure robust reporting tools for the key performance indicator data, reporting on the progress, issues and risks to the ATP Business Manager. To maintain all rotas for clinical and non-clinical staff including holidays / sickness planning. To ensure effective administration support. To manage all aspects of patient information for their site. To provide appropriate assistance to the ATP Business Manager in all day-to-day activities and duties. To ensure that all information is up to date including registrations and keeping high standard of adherence to GDPR Staffing and People Management Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role. Support Operations and Business Managers in, induction and training of new staff. Planning and recruitment of Locum cover. Prepare weekly/monthly shift planning for Practice Staff, including clinical and non-clinical and arranging cover including locum cover when necessary. Identify training and development needs for Practice staff. Monitor skill-mix and deployment of staff. To monitor staff annual leave, sickness and absence and mitigate any impact to practice staffing rotas. Ensure all Practice staff are aware of the need for confidentiality, both of patient and Practice information. Contribute to an effective programme of training, staff development, one to ones and appraisal, including the maintenance of accurate records. Create a team culture and professional working environment within the teams and sites, developing the team to reach their goals with a program of coaching, supporting and motivating staff to promote effective team working and individual capability in a performance driven function. Monitoring Practice Performance and Targets To be updated with specifications on an annual and ad hoc basis of all requirements regarding Enhanced Services, QOF and contracts. Monitor and audit the progress of the QOF and Enhanced Services to maximise income. Monitor and evaluate performance of the Practice team against objectives; identify and manage change by completing regular 1 to 1s and appraisals following the CRGPA Appraisals Policy. Monitor quality of workload delivered by the team and make sure all workload is completed daily and collectively by the whole team. To support with the implementing of processes to achieve targets with GPs, Nurses and ATP Business Manager Support and work with ATP Business Manager, General Practitioners, Nurses and administrative staff to achieve targets. Undertake required and agreed tasks set out in the ATP Compliance Schedule, taking full responsibility for them. Organisational Convene practice site meetings, prepare agendas, write minutes and ensure distribution of minutes with action logs as necessary. Ensure that cleaning and hygiene standards are properly maintained, and adequate fire prevention and security systems are in place. Ensure the procurement of Practice equipment, supplies and services within target budgets. Be a trained Health and Safety representative for ATP. Maintain an effective complaints management system. Willing to take active part with patient groups,PPG. Manage appropriate systems for handling and recording of cash and cheques and petty cash. Information Management and Technology Ensure that analytical knowledge is applied and make sure that development and understanding of key essentials are met. These are: EMIS Docman Reporting Coding Creating templates Motivate, support and monitor staff in the use of IT, organise, oversee and evaluate IT training. Make sure that targets and monitoring standards for data entry and data collection are achieved. Personal and Professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Take personal responsibility for mandatory training to be kept in date and up to date. Quality The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Effectively manage own time, workload and resources. Oversee Datix- attending meetings, investigate and complete ATP incidents and complaints Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Continually improve communication channels between senior leadership team and Practice staff. Communicate effectively with patients and carers. Tailor own preferred communication methods to respond appropriately and efficient to other peoples needs. Contribution to the Implementation of Services Apply Practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in regular audits.

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