Customer Care Advisor


Company:	Greggs PLC
Salary:	Up to £24,125 per annum, pro rata
Hours:	Full-time
Location:	Newcastle Upon Tyne, NE12 8BU
Job type:	Temporary
Posting date:	1 Oct 2026
Closing date:	13 Oct 2026

Apply for this job

Summary

Vacancy Information

We have a fantastic opportunity to join the Customer Care team at Greggs as a Customer Care Advisor.

We can offer you:

21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
Colleague discount, up to 50% off our own-produced products
Pension scheme with matching employer contributions up to 7%
Paid breaks
Free hot drinks while on a shift break
Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year
Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
Career progression and learning and development
Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

About the role

This is a part-time role (16 hours per week)
The base location for this role is Greggs House, Quorum Business Park, Newcastle Upon Tyne, NE12 8BU

What you’ll do

As a Customer Care Advisor, you will:

Respond to customers publicly and privately on social media platforms such as Facebook, Twitter and Instagram
Respond to customer emails
Respond to customer phone calls
Respond to customers via live-chat
Deal with a wide range of customer feedback and use it to continually improve our customer experience
Be the first point of contact for customers that use our Greggs Rewards app, helping to support them through any issues in the first instance before passing through to our App Developers for further investigation
Our Customer Care team are available for customer contact via phone, email, social and through our website between 7am-9pm Monday-Friday, 8am-5pm Saturday-Sunday – therefore it’s important that you’re available to work within these times

About you

You will fit right into this role if you can demonstrate:

A passion for and a track record in delivering the Best Customer Service
Great attention to detail whilst working at pace and the ability to work under pressure
Excellent written and verbal communication skills
A professional and polite telephone manner
Computer literate – with good knowledge of Excel, Word and PowerPoint
The ability to deliver creative solutions to problem solving
IT skills including Microsoft 365; SharePoint, Word, Excel, Outlook, PowerPoint, and Teams
Previous experience of complaints resolution, is desirable
Enjoying being part of a hard-working team, sharing the same end goal, and celebrating results together
Are supportive of an inclusive culture – recognising and valuing that difference is good
Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us.

#VP25

Apply for this job