Service Manager


Company:	Look Ahead Care, Support and Housing Ltd
Salary:	£37,669 to £37,669 a year
Hours:	Full-time
Location:	Kent, E3 4EA
Working pattern:	On-site
Job type:	Contract
Posting date:	30 Sept 2026
Closing date:	30 Oct 2026

Apply for this job

Summary

We're looking for a compassionate and resilient Service Manager to join our Domestic Abuse service located in Kent. No experience or personal care required, just the right values.

£37,669.00 per annum, working 40 hours per week.

2 year fixed term contract.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service

A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)

Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

Fully paid induction programme and further training

ILM courses and Apprenticeship Programmes

Cycle to work scheme

Employee Assistance Programme for 24-7 confidential support

Online wellbeing resources

Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

Free DBS

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Look Ahead IDVA Managers provide a high-quality safe service to those at highest risk of domestic abuse.

The manager will also raise awareness of male domestic abuse.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Managing all referrals and allocating to the most appropriate worker according to risk level and current caseloads.

Co working complex cases.

Regular attendance at MARAC in order to advocate for clients by the sharing of information and risk management and ensuring Marac research and actions are recorded correctly.

Ensuring ongoing partnership working with services referring into the IDVA team.

Ensure the service adapts to work with a diverse cohort of survivors.

Ensuring all recording is completed including outcomes and closures in a timely manner.

Developing multi agency partnerships with statutory and non-statutory partners in the sector.

Carrying out regular supervisions with the team.

Carrying out regular Casework Management with all staff.

Completion of monthly case file audit.

Oversight and management of IDVA caseloads in accordance with Safelives guidance.

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

Exudes a warm friendly presence and open behaviour

Prefers working as part of a group or team

Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind and is naturally well organized

Able to apply the right balance of care and support dependant on the needs of the customer

Thrives on change and enjoys dynamic diverse environments

Is confident with high levels of self-esteem

Is respectful, articulate and sensitive in style of communication

Is motivated towards excellence and improvement of personal performance with a can do attitude

Ability to cope positively with challenging and diverse behaviour

Ability to adhere to Look Ahead's professional boundaries policy

What you'll bring:

Essential:

IDVA qualification essential

Have an excellent understanding of domestic abuse and working with male victims and the legal and civil remedies available to victims and survivors.

Experience of managing a team dealing with frontline high risk domestic abuse clients essential.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.

We are Caring and Compassionate.

We are Inclusive and Trusted.

We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for the full Job description

Apply for this job