German Speaking IT Support Agent


Company:	Search Consultancy LTD
Salary:	£29,000 to £33,000 a year
Hours:	Full-time
Location:	Wigan, WN3 6PS
Working pattern:	On-site
Job type:	Permanent
Posting date:	30 Sept 2026
Closing date:	30 Oct 2026

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Summary

German Speaking IT Support Agent

Location: Wigan

Salary: Up to £30,000 + on call allowance (£4000)

Contract: Full time, Permanent

Hours: Monday to Friday , 8am - 4pm

My client based in Wigan is looking to recruit a fluent German Speaking Helpdesk / 1

st Line Technical Support Advisor to work out of their main office on a permanent basis, offering a salary of up to £30,000 plus additional on call allowance (£4000).

As a Helpdesk Advisor you will be dealing with inbound and outbound calls and e-mails from both German and English speaking customers, ensuring the service you provide is thorough and customer centric.

Job Description:

Provide 1st line support to all end users globally

Incident Management and Resolution

Ability to solve basic, common user problems in real time, including software functionality; data communication/network troubleshooting and installation, PC and network configuration; operating systems and browser related issues

Escalation to Tier 2 when unable to resolve issues

To provide an excellent customer service experience whilst managing customer expectation

To manage faults, requests and enquiries on behalf of the customer

Person Specification:

Fluent English and German language skills

Previous experience within a technical support role

Excellent customer service & communication skills

Positive attitude

Affective time management skills, with a logical approach to problem solving

Ability to work under pressure and within time constraints

Ability to manage workload whilst reviewing changing priorities

Ability to work alone as well as part of a team

Benefits package includes:

Immediate start available

Exposure of working in a desirable company with future progression

On site parking

Apply for this role now or email your cv directly to

adam.molyneux@search.co.uk

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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