IT Technician
| Company: | University of Buckingham |
|---|---|
| Salary: | £26,290 to £26,290 a year |
| Hours: | Full-time |
| Location: | Buckingham, MK18 1EG |
| Job type: | Permanent |
| Posting date: | 30 Sept 2026 |
| Closing date: | 30 Oct 2026 |
Summary
DEPARTMENT/SCHOOL: IT Services
JOB TITLE: IT Technician
SALARY & HOURS: £26,290 - Monday to Friday, 9:00 - 17:00 hrs.
We are looking for an IT Technician to join our small, close-working IT team at the University
of Buckingham. This is a hands-on second-line support role where you will have the
opportunity to work across a broad range of technology, get to know the people you support
and develop your experience beyond the boundaries of a traditional second-line support role.
As an IT Technician, you will provide technical support to the university community,
investigating and resolving incidents and requests and taking ownership of issues through to
resolution or appropriate escalation. Day to day, this will include supporting Microsoft 365
environment, working with Active Directory and Entra ID, troubleshooting software, hardware
and connectivity issues, and supporting the technology used across our teaching, meeting
and office spaces.
You will help support our AV environment, including Microsoft Teams Rooms and Yealink
equipment, as well as troubleshooting wider classroom and event AV where required. This
isn't a role where success is simply measured by answering and closing tickets. We want our
team to understand what someone is trying to achieve, ask the right questions and use
technology to find practical solutions that make people's working and learning lives easier.
Who we're looking for
We especially want to hear from people who are proactive, curious, take ownership and are
willing to contribute wherever they can make a difference. You will already have experience
in IT support and good technical foundations. You should be confident troubleshooting client
operating systems and have practical experience of working with enterprise technologies such
as Active Directory or Entra ID and Microsoft 365.
Beyond that foundation, we are more interested in your approach and willingness to learn than
whether you can tick every box on a long list of technologies. Experience with IT service desk
or ticketing systems, endpoint management, networking or AV would be useful, and
experience supporting Microsoft Teams Rooms and wider AV equipment, would be especially
welcome.
Just as importantly, you will need good people skills. You should be comfortable speaking with
students, academics, professional services colleagues and senior members of the University,
explaining technical issues clearly and adapting your approach to the person you are helping.
We are looking for someone with a positive approach who takes ownership, follows things
through and works well with others. You won't always know the answer immediately, and we
don't expect you to. We do expect you to be willing to investigate, ask questions, learn from
colleagues and keep working towards a solution.
The closing date for applications is Friday 23rd October, and it is anticipated that interviews
will be held Tuesday 10th November.
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