Complaints Investigation Officer


Company:	ESSENTIAL EMPLOYMENT LTD
Salary:	£18.96 to £18.96 an hour
Hours:	Full-time
Location:	Loughborough, LE11 2TX
Working pattern:	On-site
Job type:	Contract
Posting date:	30 Sept 2026
Closing date:	30 Oct 2026

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Summary

Complaints Investigation Officer needed in Loughborough

This is a temporary role and the rate is £18.96ph PAYE

The reference number is: OR117325

The successful candidate will collate and present customer feedback and customer insight to enable the improvements service processes across the organisation and be the first point of contact for the Corporate Complaint Policy. They will administer the Corporate Complaints Policy, ensuring timely and quality responses to complaints, provide advice and guidance on insurance arrangements to services as the service requires, assist with relevant aspects of the risk management framework and manage the delivery of an effective and appropriate service to all service users, fairly and without discrimination.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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