Customer Service Advisor


Company:	South Lakes Housing
Salary:	from £26,905 a year, pro rata
Hours:	Part-time
Location:	Cumbria, LA9 4BD
Working pattern:	Hybrid - 1 day remote
Job type:	Permanent
Posting date:	30 Sept 2026
Closing date:	13 Oct 2026

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Summary

Purpose of the job:

As Customer Servicers Advisor, you will be the first point of contact for our customers, responding to their enquiries in a friendly and helpful manner and aiming to deliver a right first-time service. You will promote and support customers to access our digital services.

Key accountabilities:

1. To respond to all Customer Hub enquiries and fully utilise our systems to record information, ensuring a ‘right first time’ service. Follow up on any commitments made to call back a customer to maintain high levels of customer satisfaction. Ensuring all customer information is kept up to date.

2. To setup new customer agreements and accounts, ensuring that the rent is correctly recorded. To provide accurate information and support to customers including payment advice, diagnosing repairs, and booking appointments, Choice Based Lettings support, whilst providing information and advice on all services.

3. To effectively deploy repairs colleagues to emergency and responsive works, meeting targets and our customer’s needs.

4. To actively promote the uptake of digital services and support customers to make best use of their online account.

5. To raise repair orders and re-schedule appointments and support other teams across the business by recording call-back case notes and incidents.

6. To be a proactive member of the SLH team; continually seeking to improve outcomes and develop your own skills and the performance of the team. You will seek to improve processes and ensure value for money.

7. To ensure that Health, Wellbeing and Safety policies and procedures are adhered to, to deliver effective and safe services and operations.

8. To ensure you work in accordance with legislative, regulatory and financial requirements in relation to your role at all times.

9. To ensure that SLH data is collected, safely and appropriately managed, reported accurately and produced in a timely fashion to aid sound decision making and that appropriate procedures, systems and processes are in place to ensure data quality and security.

For more details and how to apply visit: https://www.southlakeshousing.co.uk/our-current-vacancies/

Applications for this role close by 5pm on Tuesday 13th October 2026

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