Head of Operations - Paddock Wood


Company:	NHS Jobs
Salary:	£66,582 to £77,368 a year
Hours:	Full-time
Location:	Paddock Wood, TN12 6BE
Job type:	Permanent
Posting date:	30 Sept 2026
Closing date:	12 Oct 2026

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Summary

The Head of Operations is responsible for providing strategic, operational and professional leadership across a designated locality, ensuring the effective delivery of services in line with organisational priorities, regulatory requirements and national standards. Key responsibilities include: Providing visible and effective leadership to operational managers and frontline teams. Delivering performance against agreed service, quality, workforce and financial targets. Leading the planning, implementation and evaluation of operational and transformational programmes. Ensuring effective governance, risk management and regulatory compliance across the locality. Managing complex workforce matters and promoting a positive employee experience. Developing collaborative relationships with partner organisations and system leaders to improve patient pathways and service delivery. Leading on business continuity, emergency preparedness and organisational resilience within the locality. Monitoring and managing financial performance and resource utilisation. Supporting the development of future leaders through coaching, mentoring and talent development. Contributing to Trust-wide strategic objectives as a member of the senior leadership team. The successful candidate will demonstrate strong strategic thinking, excellent communication and influencing skills, and a proven ability to lead large, geographically dispersed teams within a complex operational environment. Previous experience of leading large-scale services, delivering change, managing significant budgets and developing productive partnerships across organisational boundaries will be essential. This role presents an outstanding opportunity to contribute to the future direction of ambulance services and make a lasting difference to patients, staff and the wider healthcare system.

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