Head of Member Engagement


Company:	NHS Jobs
Salary:	from £63,175 a year
Hours:	Full-time
Location:	London, SW1P 3HZ
Job type:	Permanent
Posting date:	30 Sept 2026
Closing date:	8 Oct 2026

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Summary

Design and implement the forums and EDI networks programme, taking responsibility for maximising value, reach and impact, ensuring that there is consistency in delivery and that developments are communicated effectively, both internally and externally to members, stakeholders where relevant. This will also include designing new fora where appropriate Provide leadership and oversight to the Membership Engagement team, setting priorities, supporting professional development, ensuring high-quality delivery across programmes of work, and fostering a collaborative, inclusive and high-performing culture. Ensure resources are deployed effectively and that team objectives align with organisational priorities Apply policy knowledge and analytical judgement to horizon-scan healthcare developments, identifying emerging issues relevant to members and the organisation, working closely with the sector networks and policy teams. Using this insight, the postholder will contribute to well-curated agendas for member forums, and ensuring member insight flows across the organisation Develop effective working relationships with colleagues across all teams including sector networks, acting as a connector to identify opportunities for alignment, collaboration and shared learning. Ensuring: coherence of engagement activity between central and sector based forums and events, avoidance of duplication and coordination of engagement with members advice to network teams on effective design of forums and member engagement events. Take responsibility for promoting equality, diversity and inclusion, ensuring forums, engagement and outputs reflect the needs of all members and stakeholders, and actively embedding inclusive practice into everyday work Build and maintain trusted relationships with senior member representatives (board-level contacts), using insight and data to understand member needs, shape priorities and strengthen member engagement, as well as contribute to the development of an engagement strategy Oversee quality assurance, evaluation and feedback across all forum and engagement activity, ensuring member insight and performance data are systematically captured, analysed and used to drive continuous improvement, and connecting themes across different areas of work to promote shared learning.

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