Service coordinator Clapham


Company:	Pertemps
Salary:	£26,000 to £30,000 a year
Hours:	Full-time
Location:	Clapham, SW9 9PF
Job type:	Permanent
Posting date:	30 Sept 2026
Closing date:	12 Nov 2026

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Summary

Service Desk Administrator

Location: Clapham, London

Salary: £28,000 per annum

Hours: Full-time, Monday to Friday

Office-based

About the Role

We are looking for a Service Desk Administrator to join our busy team based in Clapham, London.

The successful candidate will play a key role in supporting our engineering operations, ensuring engineers are efficiently scheduled and customers receive a professional and responsive service.

This is a varied administrative role suited to someone who is organised, proactive and confident communicating with engineers, customers, contractors and internal teams.

Key Responsibilities

- Schedule and coordinate engineers across London.

- Allocate planned maintenance, servicing and reactive jobs to engineers.

- Manage and update the engineers' daily schedules.

- Liaise with engineers throughout the day to ensure jobs are completed on time.

- Contact customers and residents to arrange appointments and access.

- Manage incoming service requests and allocate jobs appropriately.

- Monitor outstanding and completed works.

- Update the service management system with job details and engineer information.

- Ensure engineers have the correct job information and access details.

- Follow up outstanding jobs, reports and paperwork.

- Assist with organising PPM and servicing schedules.

- Communicate changes to engineers and customers promptly.

- Deal with general customer and service enquiries.

- Assist with invoicing, purchase orders and general administration where required.

- Maintain accurate records and filing systems.

- Produce basic reports and spreadsheets.

- Support the Service Manager and wider operations team with day-to-day administration.

- Ensure a high level of customer service is maintained at all times.

About You

The ideal candidate will be:

- Highly organised with excellent attention to detail.

- Confident communicating by telephone and email.

- Comfortable working in a busy, fast-paced service environment.

- Able to prioritise multiple jobs and changing schedules.

- Proactive and able to solve problems quickly.

- Computer literate with good knowledge of Microsoft Office, particularly Outlook and Excel.

- Professional and confident when dealing with customers and engineers.

- A strong team player who can also work independently.

- Previous experience within a service desk, scheduling, facilities, maintenance or engineering environment would be highly advantageous.

What We Offer

- £28,000 per annum.

- Full-time, office-based position in Clapham, London.

- Monday to Friday working week.

- Opportunity to join an established and growing engineering business.

- Varied role with responsibility across the service and engineering operation.

- Opportunity for career progression and development.

- Supportive team environment.

The Opportunity

This is an excellent opportunity for an experienced administrator, service coordinator or scheduler looking to join a specialist plumbing, heating and HIU maintenance business

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