Customer Service Support
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | M22 5PR |
| Job type: | Permanent |
| Posting date: | 29 Sept 2026 |
| Closing date: | 7 Nov 2026 |
Summary
Role: Customer Service Advisors / Schedulers / Supply Chain AgentsHours: Day & Night Shift availableLocation: Wythenshawe, Manchester
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're recruiting for a number of Customer Service focused roles, and we're looking for people who are looking to launch or advance their career in a dynamic, support and technology-focused environment.
Please be aware that these roles will require you to pass a BPSS / SC clearance.
Role Responsibilities:
-Act as the first point of contact for customers, handling enquiries with professionalism and care
-Allocate and coordinate tasks, ensuring jobs are assigned based on priority, location and expertise
-Use internal systems to log, manage and track workflows, ensuring accuracy and efficiency
-Monitor job progress, proactively following up on outstanding tasks and escalating where necessary
-Maintain strong communication with engineers, customers and stakeholders to ensure smooth operations
Ideal Qualities Include:
-Strong organisation skills and attention to detail
-Comfortable with technology and eager to learn new systems
-Excellent communication skills, both written and verbal English
-A proactive and logical approach to problem-solving
What's in it for you?
-Full training and career development opportunities
-A supporting and inclusive workplace culture
-Opportunities for growth within a leading Facilities Management business
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