Delivery Operations Lead - Business Growth (Maternity Cover)


Company:	Innovate UK
Salary:	from £58,589 a year
Hours:	Full-time
Location:	Swindon, SN2 1FL
Working pattern:	Hybrid - 2 days remote
Job type:	Temporary
Posting date:	29 Sept 2026
Closing date:	13 Oct 2026

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Summary

Job Purpose:

The ‘Delivery Operations Lead - Business Growth (Maternity Cover)’ post will form part of the senior team within the Innovate UK Business Growth Team, reporting to the Head of Operations & Impact; overseeing the operational delivery and fit with the wider Innovate UK group and responsible for mobilising our data as a strategic asset. The postholder will work closely with the other Delivery Operations Lead, other parts of the Business Growth team, and a range of internal Innovate UK & UKRI stakeholders (e.g. domain teams, operations, IUK IT, governance, compliance, legal) to ensure relevant interfaces and interdependencies are managed effectively.

In addition, the role will oversee the development of the Innovate UK Business Growth CRM and its integration with other data/survey tools (e.g. Survey MonkeyÔ, GROWTHmapperÔ, Beauhurst); data collection, management and quality assurance, including the provision of guidance and training; the development of reporting processes, dashboards and outputs that demonstrate our impact; the handling and consistent response to data requests; management of our current external evaluation; the smooth operation and improvement of Innovate UK beneficiary triage process through which Innovate UK award holders are offered business growth support; and handling of complaints, and working with Innovate UK Business Growth consortium partners, domains teams and the Innovate UK and UKRI complaints teams.

The role will also work closely with the Business Growth Team’s Innovation Leads and Service Design Leads to ensure delivery of the Business Growth service is accurately captured by the data collected and the impact of the Innovate UK Business Growth portfolio is captured, communicated and reported to key stakeholders, both internally and externally. The ‘Delivery Operations Lead - Business Growth (Maternity Cover)’ will also support the Deputy Director - Business Growth in harnessing our data as a strategic asset.

The role holder is currently responsible for managing three direct reports. A key part of the role is therefore the effective line management of the team which consists of two Impact and Performance Managers and a Senior Data Analyst.

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