retail security officer NFL
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | ME16 0SN |
| Job type: | Permanent |
| Posting date: | 29 Sept 2026 |
| Closing date: | 29 Oct 2026 |
Summary
Job Overview
-Help create a safe, welcoming, and secure environment for customers, colleagues, and visitors by delivering high-quality security services in line with site Assignment Instructions (AI's).
-Take ownership of providing an exceptional customer-focused service that meets and exceeds Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), contributing to the ongoing success of the contract.
-Continuously develop your skills and knowledge through training, coaching, and career development opportunities.
-Act as a trusted ambassador for Mitie, demonstrating professionalism, integrity, and excellent communication at all times.
Main DutiesOperations
-Ensure compliance with company policies, industry standards, and relevant legal and regulatory requirements.
-Complete all assigned duties and site tasks in accordance with Assignment Instructions (AI's).
-Regularly review site procedures and provide feedback or suggestions to help improve service delivery and operational effectiveness.
-Maintain all required licences and certifications, including SIA licensing and contract-specific training requirements.
-Follow all health, safety, and security procedures to ensure a safe working environment for everyone.
-Demonstrate sound judgement, professionalism, and accountability in day-to-day decision-making.
-Work in an organised, efficient, and proactive manner while managing multiple priorities.
Training & Development
-Complete all mandatory training and competency assessments.
-Take part in ongoing professional development opportunities to enhance your skills and support career progression.
-Embrace technology and digital tools to support operational excellence and personal development.
-Ensure all licences and accreditations are renewed within required timescales.
Security, Customer Service & Health & Safety
-Identify and report Health & Safety concerns or hazards promptly.
-Remain vigilant and respond appropriately to security incidents, risks, or changes within the environment.
-Use initiative, confidence, and effective communication skills to manage situations safely and professionally.
-Maintain a calm, approachable, and professional manner when dealing with customers, colleagues, and challenging situations.
-Complete accurate incident reports and records following any event or occurrence.
-Demonstrate reliability, commitment, and professionalism in attendance and performance.
-Complete all required welfare, security, and check calls in line with site procedures.
-Liaise with emergency services and relevant stakeholders when required.
-Provide a visible, reassuring presence that promotes safety and customer confidence.
What We Are Looking For
-SIA Door Supervisor or Security Guarding Licence.
-CCTV SIA Licence (or willingness to obtain, where required).
-SC Clearance desirable.
-Strong communication and interpersonal skills.
-Confidence in dealing with a variety of people and situations.
-A professional, customer-focused approach.
-Ability to remain calm and make sound decisions under pressure.
-A commitment to learning, personal development, and career progression.
-Previous security experience is desirable but not essential as full training and support will be provided.
Why Join Us?
-Comprehensive training and ongoing development.
-Clear career progression opportunities.
-Supportive and inclusive team culture.
-A role where you can make a real difference every day.
-Opportunity to develop valuable security, customer service, and leadership skills.
This version maintains the security focus while emphasising customer service, teamwork, development, inclusion, and career growth, which typically attracts a broader and more diverse candidate pool.