Assistant Shop Manager - Hartlepool


Company:	Age UK
Salary:	£24,224.20 to £24,224.20 a year
Hours:	Full-time
Location:	TS25 1XJ
Job type:	Permanent
Posting date:	29 Sept 2026
Closing date:	27 Oct 2026

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Summary

Age UK is recruiting! With over 250 locations across the UK, our shops raise funds for some of the incredible services and support provided by the charity.

We have an exciting opportunity to join our fantastic team as an Assistant Manager in Hartlepool (Teesbay Retail Park).

Our amazing Assistant Managers support our Shop Managers in all aspects of the business, helping to guide and support our Shop Supervisors and volunteers while ensuring customers are provided with an exemplary shop experience.

If you have a passion for retail and would like to use your skills within a charity that supports thousands of older across the UK, then this could be the role for you!

Please note this opportunity will require the successful candidate to work 35 hours across a 7-day working week, including Saturdays and Sundays on a rota basis.

To ensure the smooth running of our shops, we will be conducting interviews throughout the advertising process. Early applications are advised.

Must haves:

The letters after each competency should indicate what stage in the selection process this area will be assessed. The letters are: Application = A, Interview = I, Test = T, Presentation = P

The ability to work collaboratively and consultatively with the Shop Manager (A, I)

Be able to lead a team of volunteers and staff (A, I)

Ability to delegate and coach staff (A, I)

Excellent customer services skills (A, I)

The ability to manage time under conflicting priorities (I)

IT literacy and numeracy skills (A, I)

Ability to fulfil the stock-handling requirements of the role, including moving items weighing up to 10kg, with reasonable adjustments where needed (I)

Commitment to promoting equality, diversity and inclusion, and treating colleagues and customers with dignity, fairness and respect (I)

Great to haves:

The letters after each competency indicates at what stage in the selection process this area will be assessed. Application = A, Interview = I, Test = T, Presentation = P

• The ability to understand and establish successful retail processes (A, I)

• Ability to understand basic financial reports (I)

• Experience in a customer facing role (A)

Any other details

On occasion there may be a requirement for a flexible approach, working additional days to cover holidays and sickness or to participate in trading outside of normal shop hours e.g. shop events.

Please note many Age UK shops are split-level; please get in touch if you want to discuss accessibility in the shop you are applying to.

We offer in return:

Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme

Wellbeing days – 2 paid days per year (pro rata for our part-time colleagues)

Excellent pension scheme, life assurance, Bupa health cashback plan and EAP

Cycle to Work scheme

Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.

Blue Light Card scheme

You Did It Awards – recognition awards from £100-250.

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Use of AI

We recognise that candidates may use AI tools when preparing their application. This is acceptable, but submissions must be personalised, accurate, relevant and reflect your own experience, skills and interest in joining Age UK. Failure to do so may result in your application being rejected.

Equal opportunities & Disability Confident Scheme

Age UK is an equal opportunities and Disability Confident employer and welcomes applications from all suitably qualified and eligible candidates. We reserve the right to limit the overall number of interviews offered and therefore it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

All equalities monitoring information is anonymised and not shared with the hiring panel.

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process by contacting the Recruitment Team. Disability disclosures will be kept confidential, shared only where necessary, and will not be considered as part of the hiring decision.

We review applications as they are received and may close the advert early, so early applications are encouraged.

We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! We are particularly keen to hear from applicants from these groups.

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