36195 - Digital Service Specialist - National


Company:	Environment Agency
Salary:	from £43,198 a year, pro rata
Hours:	Full-time
Location:	National, YO1 7PR
Working pattern:	Hybrid - 4 days remote
Job type:	Contract
Posting date:	29 Sept 2026
Closing date:	12 Oct 2026

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Summary

Please note: Vacancy information displayed on Find a Job may be subject to system limitations. The Environment Agency vacancy page contains the most accurate and up-to-date information for this role. Applicants should refer to the Environment Agency vacancy page for the full job details, including working arrangements, location requirements, and role-specific information.

The Digital service specialist will lead on the ongoing service management of SEA Change, a Power Platform that supports the Environment Agency’s P3M (Portfolio, Programme and Project Management) capability. The successful candidate will play a key role in ensuring the tool offers a user-centred live service, establishing effective service management processes, support arrangements and user guidance.

SEA Change provides project and portfolio managers one place to record key information, such as budgets and project status updates. It also provides Power BI dashboards that give a clear view of projects and change activities across the organisation. Having been rolled out as a minimum viable product (MVP) across all directorates, SEA Change is now entering its next phase, with continued development to increase capability.

Working closely with the Product Manager, developers and wider project team, the successful candidate will help design and embed the operational processes required to support the product. They will contribute to:

Service readiness and transition of new functionality to live operation.

Development of service documentation, guidance and support materials for new and existing functionality.

Design and implementation of support and governance processes.

Stakeholder engagement, training and user adoption activities.

Continuous improvement of the service as the product evolves.

This role requires strong stakeholder engagement, service design/management and continuous improvement skills. The successful candidate will act as the bridge between users and the project team to ensure SEA Change continues to evolve and supports the organisation to improve decision-making, governance and reporting.

The team

The SEA Change team is highly capable, multidisciplinary project team with a track record of delivering quickly and to a high standard. The team works in a largely agile manner, engaging closely with directorates across the EA to gather feedback, prioritise enhancements and deliver iterative releases. The team sits within the Transformation Management Office of Service Transformation, within the Strategy, Transformation and Assurance Directorate.

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