Policy Delivery Advisor – Post Office Financial Redress


Company:	Government Recruitment Service
Salary:	£44,913 to £53,230 a year
Hours:	Full-time
Location:	Cardiff
Job type:	Temporary
Posting date:	29 Sept 2026
Closing date:	12 Oct 2026

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Summary

We are recruiting two policy delivery advisors to join the Department for Business, Innovation, Science and Trade (BIST) team responsible for delivering the Horizon Convictions Redress Scheme (HCRS).

The Post Office is a key national asset at the heart of communities across the country. Government owns Post Office Limited; BIST is responsible for setting the strategic direction for the company and works with UK Government Investments (UKGI) to oversee the company’s performance.

The Post Office has been at the centre of the Horizon scandal, where postmasters were accused of taking money and were forced to pay back alleged shortfalls in the Horizon accounting system – with many prosecuted by Post Office and sent to prison. The scandal is widely regarded as one of the most widespread miscarriages of justice in British history and continues to attract sustained media and Parliamentary attention. Putting this injustice right is central to our work.

Many of those affected have since had their convictions overturned through the courts or by mass exoneration legislation. BIST administers Horizon Convictions Redress Scheme, which provides financial redress to eligible postmasters whose convictions have been overturned. These roles sit in the team delivering this scheme.

They offer the opportunity to contribute to work of significant public importance, engage closely with senior colleagues and operate in a high-profile environment attracting sustained media, public, Parliamentary and Ministerial interest. You will join a supportive and friendly team that places a high value on personal wellbeing.

These roles sit in the casework and policy delivery team. Our overarching aim is to deliver swift, full and fair financial redress to victims of the Horizon scandal. Candidates in these roles will lead policy delivery on complex and sensitive issues, working closely with policy, legal and finance colleagues, as well as our external delivery partners. All roles require strong decision-making capability, excellent stakeholder management, and the ability to deliver high-quality advice at pace in a fast-moving environment.

Key Responsibilities

The postholders will be responsible for:

Advising seniors on the amount of financial redress due to individuals. This involves interpreting legal advice from external lawyers, scheme policy and principles and the evidence put forward in the claim in order to make robust recommendations
Using sound judgement where information or guidance is ambiguous to identify and recommend solutions, with clear rationale
Managing their own caseload, with support from their line manager, meeting deadlines, prioritising work, and identifying and mitigating blockers
Following operational processes with diligence to ensure case progress is logged accurately, and data and documentation is properly filed for audit
Establishing strong relationships across stakeholders in BIST legal, finance and analysis, as well as BIST’s external legal advisers. Using relevant stakeholder expertise to strengthen recommendations
Communicating clearly both verbally and in writing at all levels, anticipating and addressing the needs of different stakeholders.

Candidates may be asked to work flexibly across other Post Office redress schemes depending on priorities.

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