Receptionist
| Company: | RBH Hospitality Management Ltd |
|---|---|
| Salary: | £26,523 to £26,523 a year |
| Hours: | Full-time |
| Location: | Dorking, RH5 6HS |
| Job type: | Permanent |
| Posting date: | 28 Sept 2026 |
| Closing date: | 28 Oct 2026 |
Summary
Join Team Wotton! ?
At Wotton House, hospitality is about more than checking guests in and out – it’s about creating experiences people remember.
Set within stunning Grade II* listed gardens in the Surrey countryside, Wotton House is home to everything from weddings and celebrations to relaxing escapes and corporate events. No two days – or guests – are ever quite the same.
We’re bold, welcoming and a little bit quirky. Our approach is simple: “Yes – what’s the question?” We empower our teams to create memorable, personal experiences and bring a little Wonderfully Wotton magic to every guest interaction.
We’re the flamingo in a flock of pigeons. ?
Why You’ll Love Working Here
? Birthday day off
? Discounted hotel stays for you, friends & family
?️ Free meals on duty – saving over £1,000 a year
? Wagestream – choose when you get paid
? 30% off food & drink across RBH hotels
? £250 Refer a Friend scheme
??? Enhanced family leave
? Flexible working opportunities
❤️ Employee Assistance Programme & life insurance
? Training and career development
? Regular social events and wellbeing activities
…plus plenty more!
The Role
As a Receptionist, you’ll be one of the first faces our guests see and the last they remember.
You’ll provide a warm, confident and professional welcome, making sure every stay runs smoothly from arrival to departure. Whether you’re checking in a wedding guest, recommending somewhere to explore locally or helping solve an unexpected problem, you’ll have the opportunity to make someone’s stay that little bit more special.
What You’ll Be Doing
Welcoming guests and completing smooth check-ins and check-outs
Responding to enquiries, requests and guest feedback with confidence and care
Handling calls, emails, reservations and payments accurately
Sharing your knowledge of the hotel, dining experiences and local area
Working closely with other departments to create a seamless guest experience
Keeping Reception welcoming, organised and beautifully presented
Bringing our Wonderfully Wotton personality and service standards to every interaction
Could This Be You?
We’re looking for someone who is friendly, confident and genuinely enjoys helping people.
You’ll have great communication skills, strong attention to detail and the ability to stay calm and confident when things get busy. Previous hotel experience is essential, ideally within a Reception or Front Office environment. You’ll understand what it takes to deliver a fantastic guest experience and will bring a positive, proactive approach to every shift. Experience using Opera would be an advantage, although training on our systems will be provided.
You’ll also need to be comfortable working a variety of shifts, including evenings, weekends and bank holidays.
Everyone’s Welcome
RBH Hospitality Management is committed to creating an inclusive workplace where everyone can thrive.
If you require any reasonable adjustments during the recruitment process, please contact
charlotte.power@wottonhousehotel.co.uk.
Ready to become part of Team Wotton? We’d love to hear from you. ?
#RBHIND
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