Customer Experience Representative


Company:	Roxford Recruitment
Salary:	from £29,000 a year, pro rata
Hours:	Full-time
Location:	Wakefield, WF2 7BJ
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	28 Sept 2026
Closing date:	28 Oct 2026

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Summary

About the Role

As a Customer Experience Representative, you will play a key role in delivering an excellent service to customers, acting as a primary point of contact for their overall service experience.

You will act as a customer advocate, proactively engaging with customers to understand their experience, identify potential issues and take ownership of queries and problems through to resolution.

You will also support the onboarding of new customers, ensuring that internal systems and teams are fully prepared and that customers receive the information they need.

The role involves managing customer queries, coordinating with suppliers and internal teams, prioritising multiple requests and ensuring issues are progressed within agreed service levels.

Strong organisational skills, attention to detail and a customer-focused approach are essential. You will need to be comfortable problem-solving, managing competing priorities and building positive, long-term customer relationships.

This is a fast-paced role within the technology and communications sector, where agility, resilience and a proactive approach are important.

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