Service Support Manager
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | GU11 1DB |
| Job type: | Permanent |
| Posting date: | 28 Sept 2026 |
| Closing date: | 28 Oct 2026 |
Summary
ROLE: Service Support ManagerHOURS: 40hrs per week | Mon - FriLOCATION: Reading
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an organised and proactive Support Manager to deliver excellent service standards across our Cleaning & Environmental Services contracts, ensuring SLA requirements, cleaning specifications and compliance procedures are consistently met.
Role Responsibilities
-Build and maintain strong working relationships with contract clients, providing a professional and responsive service.
-Visit multiple sites to complete audit inspections and monitor performance against SLAs and agreed cleaning specifications.
-Manage day-to-day employee performance and ensure all Health & Safety requirements are followed.
-Oversee service delivery across multiple contracts in line with company policies and procedures.
-Ensure full compliance with HR, QHSE, Right to Work, vetting and wider compliance requirements.
Required Qualifications
-Strong people management experience, with the ability to support and manage employees across multiple locations.
-Confident communication and proven customer or client service experience.
-Excellent organisational and time-management skills, with the ability to manage competing priorities.
-Good IT literacy, particularly across Microsoft Office applications.
-A full, clean UK driving licence is essential, with a company car provided; an IOSH Health & Safety qualification is desirable.
What's in it for you?
-A market-leading benefits offering designed to suit your lifestyle.
-A company car to support travel across multiple contract locations.
-The opportunity to build a career within Mitie Cleaning & Environmental Services.
There's a place for you at Mitie, join us today!