Service User Administrator


Company:	Acacia Family Support
Salary:	from £12.71 an hour
Hours:	Part-time
Location:	Sutton Coldfield, B72 1PH
Working pattern:	On-site
Job type:	Contract
Posting date:	28 Sept 2026
Closing date:	28 Oct 2026

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Summary

Role: Service User Administrator

Location: Sutton Coldfield – office-based

Hours: Part-time – 20 hours per week over 4 days (9.30am–3pm with unpaid lunch break), including Mondays and Fridays

Salary: £12.71 per hour

Contract: Fixed term for 12 months initially, subject to funding

Benefits: Flexible and family-friendly working, 36 days’ leave pro rata (including bank/public holidays), up to 5% matched pension contribution, enhanced occupational sick pay and family leave, ongoing training, and support

Reports to: Administration Manager

What will the role involve?

The Service User Administrator will provide kind, compassionate, and welcoming administrative support to Acacia’s services, acting as the first point of contact for families affected by pre and postnatal depression and anxiety. The postholder will help ensure that every family has a positive, person-centred experience, making people feel heard and understood.

The role will also involve supporting day-to-day administration, maintaining accurate records, responding to enquiries, and working closely with colleagues to help our services run smoothly and effectively. The postholder will work with service users, practitioners, and volunteers, handling sensitive information with care, professionalism, and confidentiality.

This is an office-based role at Acacia’s head office in Sutton Coldfield, working 20 hours per week over 4 days, 9.30am–3pm, including Mondays and Fridays. The other days are to be agreed with the successful applicant.

Interested in applying?

If you are interested in applying for this role, please visit our website to download the job pack and application form:

https://www.acacia.org.uk/news/Service-User-Administrator-Vacancy

Please complete the application form, explaining how you meet the requirements in the person specification. Your application should outline your relevant skills and experience, as well as the qualities you feel you would bring to the role.

Please return completed application forms to hr@acacia.org.uk as soon as possible.

This is a rolling recruitment process. Applications will be reviewed as they are received, and the advert may close once a suitable candidate is appointed.

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