Financial Wellbeing Adviser (Money, Benefits and Energy)


Company:	Citizens Advice Mid Mercia
Salary:	£24,784.50 to £26,303 a year
Hours:	Full-time
Location:	CV37 9PB
Working pattern:	Hybrid - 1 day remote
Job type:	Contract
Posting date:	28 Sept 2026
Closing date:	12 Oct 2026

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Summary

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are currently seeking an experienced Financial Wellbeing Adviser to join our Orbit Financial Inclusion team. You will be working for our Financial Inclusion programme and focus on supporting Orbit customers both telephone and face to face exclusively with:

1. Money advice with income maximisation

2. Welfare benefits advice and take-up work

3. Energy Advice and Support Case work is expected to help navigate the customer through a full journey.

Responsibilities / Key Tasks:

Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities

To interpret information and present options to clients

Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate

To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/work-with-us

To apply - CV and cover letter, explaining why you would be suitable for this role

Closing Date: 12 October 2026

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