Digital Patient Engagement Administrator | Cambridge University Hospitals NHS Foundation Trust


Company:	Cambridge University Hospitals NHS Foundation Trust
Salary:	£28,392 - £31,157 p.a. pro rata
Hours:	Full-time
Location:	Cambridge, CB2 0QQ
Job type:	Permanent
Posting date:	28 Sept 2026
Closing date:	28 Oct 2026

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Summary

We are looking to recruit a Digital Patient Engagement Administrator to join the CUH Epic MyChart Team to provide MyChart Patient Portal support to patients with activation of their account, resetting of passwords, and navigation of the MyChart portal.

Also responsible for providing support of MyChart issues reported by the Trust or patient community, and thorough documentation of each issue in the call logging system, accurately and effectively, to ensure seamless communication between departments.

Providing exceptional customer service experiences our MyChart users

Communicating with MyChart users in a professional, friendly, and helpful manner

Following up with MyChart users as needed

Explaining basic concepts and processes in a clear, concise, easy-to-understand way to customers with a variety of backgrounds and technical aptitudes

Meeting key performance indicators

Maintaining a positive and supportive attitude at all times

Technical-related duties include:

Assessing and responding to calls and requests for assistance

Troubleshooting, resolving, or escalating incidents in an efficient and effective manner

Using a technical knowledge base and processing information quickly

Solving familiar and unfamiliar issues

Entering accurate and timely data into the call logging system

Creating timely and accurate documentation of steps taken and outcomes

Learning additional support skills for new applications / processes as needed

Providing and maintaining expert-level knowledge of Epic MyChart software

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 11th October 2026.

Interviews are due to be held on 21st October 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

This advert closes on Sunday 11 Oct 2026

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