IT Support Assistant Internship


Company:	York St John University
Salary:	from £26,093 a year
Hours:	Full-time
Location:	York, YO31 7EX
Working pattern:	On-site
Job type:	Contract
Posting date:	28 Sept 2026
Closing date:	2 Oct 2026

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Summary

Department: Innovation and Technology Services

Location: Agile

Salary: £26,093 per annum

Contract Duration: One year

Fixed term contract for 1 year

Closing Date: Friday 02 October 2026 at midnight

Interview Date: Friday 23 October 2026

Reference: 134-26

*This opportunity is only available to York St John University Students

Full-time, Fixed term (12 months)

Salary: £26,093 per annum

Location: York

This team operates using agile working such that your time is split between working from home and having some on-site presence (at our York Campus). Flexible working is supported and you are welcome to discuss further details about agile working in practice should you be invited to interview.

Introduction to YSJ university

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.

The Team

ITS (Innovation and Technology Services) is the University's IT directorate, responsible for the maintenance and onward development of IT services that support the University's business needs and the development and design of innovative new services in support of the University's Digital Strategy.

The placement will provide an opportunity to work with colleagues across the wider ITS department, including Service Desk, Applications, Networks, Infrastructure, and Media & Digital. The student will gain practical experience of how these teams collaborate to deliver IT services, support University operations, and contribute to the development of new and existing services.

The Role

This one-year placement role will provide two students with practical experience of IT service delivery, technical support, and project work across the University. The post-holder will work alongside colleagues across ITS, supporting the delivery and development of IT services while building their technical knowledge and professional skills.

The role will include working with the IT team to provide basic first-line support to students and staff, assisting with routine enquiries, and following agreed procedures for escalating issues to specialist technical colleagues. The placement student will also have opportunities to support colleagues in the maintenance and development of University software, applications, IT hardware, data integrations, and supporting documentation.

The post-holder will contribute to the wider work of ITS, working collaboratively with colleagues to design, develop, test, and document systems as defined by the line manager. They will also support departmental records, standards, and documentation, and may contribute to IT projects and service improvement activities.

The placement is intended to provide a broad introduction to professional IT services, allowing the student to develop practical technical, communication, teamwork, and problem-solving skills while gaining an understanding of the different career pathways within IT.

Required skills and experience

The successful candidate will have a genuine interest in IT and a willingness to learn and develop their technical skills. They will be able to work effectively as part of a team, communicate clearly with colleagues and users, and approach problems in a practical and positive way.

They will have:

Good communication and interpersonal skills, with the ability to explain technical information clearly to non-technical individuals.

An interest in IT support and a willingness to develop knowledge of IT hardware, software, applications, and University IT services.

The ability to work effectively as part of a team, collaborating with colleagues across ITS to solve problems and deliver IT services.

Good organisational skills, with the ability to manage and prioritise tasks and complete work to agreed deadlines.

An understanding of the importance of documentation and maintaining accurate records in IT support and service delivery.

A willingness to learn, take responsibility for tasks, and develop technical and professional skills throughout the placement.

A proactive approach to problem solving, with the ability to remain positive and seek support when faced with unexpected challenges.

Desirable skills and experience:

Experience using Microsoft 365 tools.

Previous experience in IT support, helpdesk, or customer-facing technical roles, including voluntary or academic experience.

PLUS

Any other duties as may reasonably be required.

Ensure that the highest standards of professional performance are maintained.

Demonstrate a personal commitment to equality, diversity and inclusion and ensure equal opportunities are integral to the work of the department.

Ensure compliance with relevant legislation and statutory codes of practice, as advised.

Participate in the arrangements for performance review.

Ensure that professional skills are regularly updated through participation in training and development activities.

Ensure all University policies are implemented within the remit of this post.

Additional information

For informal enquiries please contact Thomas Langton at t.langton@yorksj.ac.uk .

It is anticipated that the selection process will include an interview. Further details will be provided if you are shortlisted for interview.

Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.

Closing Date - Friday 02 October 2026 at midnight

Provisional Interview Date - Friday 23 October 2026

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