Governance Officer
| Company: | NHS Jobs |
|---|---|
| Salary: | £29,842 to £32,519 a year |
| Hours: | Full-time |
| Location: | Woodford, IG8 8HD |
| Job type: | Permanent |
| Posting date: | 25 Sept 2026 |
| Closing date: | 9 Oct 2026 |
Summary
Governance and Risk Management Identify and escalate risks arising from complaints and feedback for inclusion in the organisational risk register, ensuring alignment with internal protocols and managerial oversight. Coordinate reports to the Integrated Governance Committee (IGC), write minutes for the meeting, share meeting papers in a timely manner and follow up on actions from the meeting. Prepare Risk meeting papers, share meeting papers in a timely manner and follow up on actions from the meeting. Maintain management of risk documentation and contribute to risk mitigation process. Complaint and Feedback Management Oversee the end-to-end complaints and feedback process, including: Acknowledgement of complaints Gathering staff statements and relevant clinical records Updating complaint records in the Datix system Draft responses to simple complaints and coordinate response preparation for complex clinical cases in collaboration with relevant leads. Record outcomes of investigations, identify learning, and ensure that all resulting actions are logged and tracked to completion. Organise and take minutes for second-stage complaints meetings. Respond to Parliamentary and Health Service Ombudsman (PHSO) requests in coordination with the line manager and relevant operational leads. Manage the governance feedback inbox, ensuring effective triage and timely escalation of issues. Maintain a live tracking log of complaints, risks, and feedback actions to ensure resolution and learning are consistently implemented Key responsibilities include producing high-quality governance reports, managing complaint- second-stage complaints procedures, and ensuring the accurate and timely submission of documentation to internal and external as required Incident and Investigation Management Prepare Incident review meeting papers, share meeting papers in a timely manner and follow up on actions from the meeting. Support immediate incident reviews and coordination of investigations in accordance with the Patient Safety Incident Response Framework (PSIRF) and duty of candour obligations. Collate and submit timely documentation for both internal and external investigations. Coordinate and support all meetings related to PSIRF methodologies Track and follow up on open improvement actions resulting from incidents, complaints, and claims, ensuring accountability and resolution. Legal and Inquest Coordination Liaise with the Legal Services Team to facilitate staff involvement in inquests and legal proceedings. Ensure that all necessary documentation and statements are prepared to support litigation and inquest processes. Contribute to thorough investigations to support legal submissions in collaboration with corporate and clinical teams. Reporting and Assurance Prepare governance papers for Quality and Safety Meetings and PSIRF Learning Panels. Support IGC meeting process by sending papers and taking minutes Coordinate the collation and analysis of reports related to audits, patient experience, complaints, and emerging themes. Support the implementation of quality improvement actions driven by complaints and governance data. Safeguarding (Cover Duties) Provide cover for safeguarding governance responsibilities, including: Responding to CPIS alerts, missing persons, and safeguarding records requests Participating in safeguarding and risk compliance meetings Managing safeguarding inboxes and supporting internal safeguarding functions Data Protection PELC is registered under the Data Protection Act 1984. You must not at any time use the personal data held by PELC for a purpose not described in the Register entry or disclose such data to a third party. If you are in any doubt regarding what you should or should not do in connection with the Data Protection Act then you must contact the Senior ICT Lead/Manager. Equal Opportunities PELC is an Equal Opportunities employer and all employees are required to abide by and promote the policy and code of practice, as well as being aware of and operate within all relevant legislation. Health & Safety Employees must be aware of the responsibility placed on them under the Health and Safety at Work Act (1974) to maintain a healthy and safe working environment for both staff and visitors. Employees also have a duty to observe obligation under the PELC and departmental Health and Safety policies, and to maintain awareness of safe practices and assessment of risk. Financial Regulations All staff are responsible for security of the property of the PELC, avoiding loss or damage of property, and being economical and efficient in the use of resources. Staff should conform with the requirements of the standing Orders, Standing Financial Instructions and other financial procedures including the Code of Conduct and Accountability and the Fraud and Corruption Policy.