Tenancy Sustainment Officer


Company:	Plymouth Community Homes
Salary:	from £33,849 a year
Hours:	Full-time
Location:	Crownhill, PL6 5DH
Working pattern:	On-site
Job type:	Permanent
Posting date:	25 Sept 2026
Closing date:	11 Oct 2026

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Summary

Stronger tenancies. Stronger communities.

About the Role

This is a role where you will put customers at the heart of every decision. Provide meaningful support, clear guidance, and access to the right services—helping residents build stable, successful tenancies and better quality lives. Drive tenancy sustainment through proactive intervention, partnership working, and a one-business approach. Support organisational goals while improving outcomes for customers across PCH estates.

This role is subject to a satisfactory enhanced DBS check.

What you'll do:

Deliver intensive, hands-on housing management support to vulnerable tenants, helping them sustain successful tenancies.

Work proactively with customers at risk (e.g. anti-social behaviour, tenancy breaches, or disengagement) to rebuild relationships, improve communication, and resolve issues.

Assess needs and create tailored support plans, coordinating with Housing Officers and partner agencies to achieve positive, sustainable outcomes.

Provide practical advice and life skills support, including managing a home, accessing benefits, digital inclusion, employment, and training opportunities.

Collaborate with internal teams and external services (local authorities, charities, health and support providers) to deliver a joined-up, customer-focused tenancy sustainment service.

Our ideal candidate for this role is someone who:

Proven experience supporting vulnerable individuals, ideally within social housing or a support-focused environment.

Strong communication and resilience, with the ability to handle challenging situations confidently (face-to-face, phone, and written).

Experience assessing risk and needs, and delivering effective one-to-one support to achieve positive outcomes.

Ability to work collaboratively with partner agencies, alongside strong advocacy and negotiation skills.

Organised and self-motivated, with the ability to manage your own workload, prioritise effectively, and maintain accurate records.

About Plymouth Community Homes

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

Flexible working opportunities including flexi-time and hybrid working

Free, fully equipped onsite gym and changing facilities.

The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme

Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option

Free Employee Assistance programme, including free counselling

Free annual flu vaccination

Cycle to Work scheme

We support digital working with modern devices/smart phones

It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year

Our modern and spacious offices are right on a bus route, and just three miles from the city centre

We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons

To Apply:

If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.

For an informal discussion about this role, please contact Becky Dacre, Operations Manager – Supported Housing & Safeguarding on 07850938447

This post is not suitable for job share.

Shortlisting Date: 12th October 2026

Interview Date: 23rd, 26th & 27th October 2026

If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.

Living and Working in Plymouth

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About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.