Aftersales Manager
| Company: | Resource Recruitment |
|---|---|
| Salary: | £40,000 to £55,000 a year |
| Hours: | Full-time |
| Location: | BH1 1PD |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 25 Sept 2026 |
| Closing date: | 25 Oct 2026 |
Summary
Aftersales Manager
Job Location: Near Bournemouth, Dorset
Job Type: Permanent
Salary: £40,000 - £55,000 per annum, depending on experience
Hours: 42.5 hours per week, Monday – Friday 8am – 5pm
We are looking for an experienced Aftersales Manager to lead and develop a busy commercial vehicle Aftersales Department in Ferndown in a newly created role.
This is a key management position, responsible for improving processes, communication, team performance, compliance and customer experience, whilst ensuring manufacturer KPIs and dealer standards are consistently achieved.
As Aftersales Manager, you will oversee the day-to-day performance of the Aftersales Department, working across Parts, Service and Workshop to improve efficiency, productivity and customer satisfaction.
You will take ownership of continuous improvement, people management, manufacturer requirements, Health & Safety and departmental performance.
Key responsibilities:
• Lead, manage and develop the Aftersales team, including technicians and support staff.
• Manage workshop operations, technician capacity, service activity, parts and scheduling.
• Review and improve processes to increase efficiency and reduce unnecessary administration.
• Monitor departmental KPIs, targets, productivity and profitability.
• Build and maintain strong relationships with manufacturers, suppliers and key customers.
• Ensure manufacturer standards, campaigns, recalls and warranty requirements are effectively implemented.
• Improve communication between Aftersales, Sales, Parts, Workshop, Accounts and Vehicle Administration.
• Take ownership of customer experience, complaints and service issues.
• Manage customer and fleet-account relationships, ensuring clear and professional communication.
• Ensure company procedures, Health & Safety requirements and relevant legislation are followed.
• Oversee risk assessments, method statements, training records and compliance documentation.
• Identify training and development requirements across the department.
• Monitor costs, productivity, resource utilisation, labour recovery, margins and WIP.
• Identify opportunities to improve efficiency, profitability, customer retention and repeat business.
• Report departmental performance and improvement plans to senior management.
• Lead continuous improvement projects and introduce new systems or processes where appropriate.
The successful candidate will have strong commercial vehicle experience and proven experience managing technicians and workshop operations.
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