IT Support


Company:	Exact Sourcing
Salary:	£30,000 to £32,000 a month
Hours:	Full-time
Location:	CB23 8AF
Working pattern:	On-site
Job type:	Permanent
Posting date:	25 Sept 2026
Closing date:	25 Oct 2026

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Summary

Our client based just outside Cambridge is seeking an IT Support Analyst to join their team. As the IT Support Analyst you play a key role in supporting clients with their technology. You will be joining a professional close-knit team where you will use your skills to support clients whilst learning and developing yourself further.

As the IT Support Analyst, you’ll be providing high-quality 1st and 2nd line support to end users, ensuring incidents and service requested are triaged, resolved or appropriately escalated within agreed SLAs.

As the IT Support Analyst, you will be:

• Processing incoming tickets via portal, email, and phone. Triage, troubleshoot, and resolve issues, escalating to higher tiers when necessary. Maintain accurate records and contribute to the internal service catalogue.

• Delivering 1st and 2nd line IT service delivery and systems support to local and national users, operating both remotely and on-site.

• Installing, configure, and maintain end-user devices (Windows, macOS, mobile), peripherals, AV equipment, and approved software. Oversee routine software updates and patch management.

• Perform day-to-day administration and change requests within Microsoft 365, Active Directory, Group Policy, and Intune.

• Monitor system backups, endpoint protection, and system health checks. Follow runbooks for routine alerts and conduct preventive maintenance.

• Adhere strictly to cybersecurity policies, data protection (GDPR), health and safety regulations, and acceptable use policies.

• Build strong working relationships across the internal team and client base, contributing positively to a service-first culture.

• Carry out any reasonable tasks within the scope and level of the role as requested by management.

If the position of the IT Support Analyst sounds like you, then we would love to hear from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. For more details, please contact us on telephone 01223 919 409 or email jobs@exactsourcing.com.

If you are selected for the position of the IT Support Analyst, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please follow us @ExactSourcing or ‘like’ us on Facebook to keep updated with any future opportunities.

Please note by applying for this role you are agreeing to your CV being held on our database where it will be stored confidentially and securely. Your CV will be used and kept only for us finding you a new role. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing.

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