Supporter Experience Officer


Company:	Battersea Dogs & Cats Home
Salary:	£34,889 to £34,889 a year
Hours:	Full-time
Location:	London, SW8 4AA
Working pattern:	Hybrid - 3 days remote
Job type:	Permanent
Posting date:	25 Sept 2026
Closing date:	11 Oct 2026

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Summary

We're hiring a Supporter Experience Officer to deliver an exceptional experience to all supporters across the organisation, by implementing a diverse range of personalised communication journeys across a range of channels and audiences to retain support and increase engagement with Battersea.

Overall Objectives:

• Develop and deliver supporter retention communications as part of the overall supporter journey programme. These are across a range of media including email, text, telephone and mail, and are to be delivered in a cost-effective manner and in-line with set targets.

• Maximise support for Battersea through contacting donors across a range of media at the relevant time with relevant communications.

• Develop materials for communications and campaigns, liaising with internal teams and agencies to develop and produce effective, results-generating materials, in line with Battersea messaging and brand.

• Analyse and monitor campaign performance to deliver maximum net income for Battersea and ensure that data is informing the supporter experience strategy.

Appropriately represent the Battersea brand, inspiring fundraisers, and the public alike.

Closing date: Sunday 11th October 2026, 11.59pm

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To be confirmed

For more information about the role, please download our Recruitment pack from our Careers website.

To apply for the role, please click the "Apply for this job" button below.

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