Shop Manager - Leiston


Company:	St Elizabeth Hospice
Salary:	from £25,938 a year
Hours:	Full-time
Location:	Leiston, IP16 4EW
Working pattern:	On-site
Job type:	Permanent
Posting date:	25 Sept 2026
Closing date:	11 Oct 2026

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Summary

Our retail shop in the heart of beautiful heritage town Leiston is looking for a passionate, commercial, and customer-focused Shop Manager to lead our team.

As Shop Manager, you will oversee the store’s daily operations, drive sales and deliver an exceptional customer experience.

Key Responsibilities

• To take full responsibility for day-to-day organisation of the shop.

• Achieve agreed financial budgets.

• Promote and monitor Gift Aid.

• Always provide a high standard of customer service and satisfaction to both external and internal customers.

• Set and maintain high standards of merchandising, layout and display.

• Work with and manage a team of volunteers who are integral to our business.

We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub and a Zest retail outlet. Other income is produced through our e-commerce sites, furniture operation and retail events.

St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness.

Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Last year the charity supported over 4,000 patients and their families. The hospice’s work is centred on the individual's needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient’s clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.

In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area.

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.

In addition to being part of a wonderful local charity, the hospice offers a generous benefit package, including:

27 days annual leave entitlement

Pension scheme (NHS pension transferable)

Life Cover

Cycle to Work Scheme

Car Leasing Scheme

Health Service Discounts

Occupational Sick Pay

Subsidised refreshments

Blue Light Card

Employee Assistance Programme

For more details about this role please read the job description and person specification or contact James Trapp, Retail Business Manager james.trapp@stelizabethhospice.org.uk

Only applicants selected for interview will be contacted, and invitation to interview will be sent by email. If applying, please keep a check on your emails including your spam/junk folders.

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