Night Manager
| Company: | Heeton Hospitality UK |
|---|---|
| Salary: | £34,000 to £34,950 a year |
| Hours: | Full-time |
| Location: | SW7 4ER |
| Job type: | Permanent |
| Posting date: | 24 Sept 2026 |
| Closing date: | 24 Oct 2026 |
Summary
Hilton is the world's most recognised hospitality brand and the largest upscale hotel operator in Greater London. We have a fantastic opportunity for a Night Manager to join our team at the Doubletree by Hilton London Kensington. This is a prestigious 4-star property located in bustling Kensington.
What will I be doing?
As the Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Oversee the Front Office Nights operation to maintain high standards
Serve as a point of contact for regular and VIP Guests
Complete Night Audit duties
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash by the hotel credit policy
Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
Ensure the room service operation is carried out effectively.
Manage, record and promptly resolve issues or emergencies that arise
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Act by all security and emergency procedures and manage the instigation of these, as required
Compile adequate handover to Early staff / Duty Manager
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Act following policies and procedures when working with front-of-house equipment and property management systems
Conduct annual and mid-year Appraisals with Team Members
Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
Assist other departments, as necessary
What are we looking for?
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous Managerial / Supervisory experience within a Hotel Front, ideally in Hilton
High level of IT proficiency.
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience with Front Office Management Systems-OnQ
Why work for us:
We offer market-appropriate salary plus access to our extensive benefits package, which includes:
Exclusive access to the employee recognition & reward scheme - Heeton Rewards
Service-based annual leave (increasing up to a maximum of 5 extra days)
Employee & Friends/Family discounted rates at Heeton-operated hotels & Hilton Go Team travel Programme
Referral scheme
Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Healthcash Plan and many more
Heeton is an expanding company which offers excellent career opportunities
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates for the recruitment process.