Customer Services Assistant
| Company: | SSP Food Travel Experts |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | Newcastle, NE1 5DL |
| Job type: | Permanent |
| Posting date: | 24 Sept 2026 |
| Closing date: | 24 Oct 2026 |
Summary
Customer Service Assistant for TransPennine Express (TPE) at Newcastle Central
Station.
Pay Rate: £13.65 per hour.
Hours: Full Time (39 hours).
Shifts: Rotational shifts between 5:30am and 10pm, including some weekends
.
- Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
AS A CUSTOMER SERVICE ASSISTANT YOU’LL:
- Operating platform trucks for train-side deliveries (Full training provided).
- Loading/offloading catering equipment/stock from TPE trains.
- Order assembly and stock control.
- Comply with Health & Safety/Food Hygiene Regulations.
WHY JOIN AS CUSTOMER SERVICE ASSISTANT?
At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
Feel like you could belong at Rail Gourmet?
Apply now and embark on the best part of your journey as a
Customer Service Assistant.
Please note that if your application is successful, you will be required to complete a DBS check.
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.