Group Head of Clinical Applications (Neighbourhoods)


Company:	NHS Jobs
Salary:	£88,250 to £100,355 a year
Hours:	Full-time
Location:	London, SW17 0QT
Job type:	Permanent
Posting date:	24 Sept 2026
Closing date:	8 Oct 2026

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Summary

Leadership Support the strategic and operational management of clinical applications across community services, ensuring delivery is safe, efficient, and user-centred. Lead the configuration, integration, testing, and deployment of clinical systems, ensuring alignment with national standards, local priorities, and clinical requirements. Provide specialist advice and guidance to Digital Services colleagues and wider clinical and operational teams on application development, optimisation, and enhancement, including systems outside direct Digital Services ownership. Work in close partnership with clinical leaders to ensure systems effectively support safe, high-quality patient care. Stakeholder Engagement and Relationship Management Establish and maintain strong, effective relationships with key stakeholders, including Deputy Directors, General Managers, senior clinicians, and operational leaders. Act as a principal liaison between the Clinical Applications function and internal departments, ensuring clear communication and collaborative working. Engage with external partners, suppliers (e.g. Cerner), and regional organisations to support interoperability, shared objectives, and system alignment. Programme Delivery and BAU Oversight Lead the delivery of application-related programmes and business-as-usual (BAU) services, ensuring compliance with agreed timelines, budgets, quality standards, and governance processes. Oversee the transition of systems from project delivery into live service, including development of sustainable support models and coordination of user training. Identify, assess, and manage risks and issues across programmes and BAU activity, escalating appropriately through governance frameworks. Ensure all live applications are supported by appropriate levels of capacity, capability, and resilience. Operational Planning and Service Management Contribute to the planning and delivery of application services, including system upgrades, enhancements, and routine maintenance, minimising disruption to clinical services. Develop, implement, and regularly review policies, procedures, and standards to ensure the safe and effective use of clinical systems. Ensure services are appropriately resourced, with performance monitored and reported through established governance and steering groups. Define system support requirements and ensure that new and existing applications meet business, technical, and regulatory standards. Communication and Representation Represent the Clinical Applications function and Digital Services directorate at Group-wide committees, working groups, and external forums as required. Deliver clear, accurate, and timely communication to a range of audiences, including the translation of complex technical concepts into accessible information. Prepare and deliver presentations, briefings, and business updates to internal stakeholders, external partners, and national programme representatives. Promote effective and responsive communication across teams, particularly in time-critical or high-risk situations. People Management and Workforce Development Provide line management to staff within the Clinical Applications team, ensuring effective allocation across programmes and operational priorities. Lead recruitment, appraisal, and performance management processes, supporting staff development and managing employee relations matters as required. Ensure all staff receive regular Personal Development Reviews (PDRs) and access to appropriate training and career development opportunities. Monitor and manage attendance, wellbeing, and performance in line with Group HR policies. Deputising and Cross-Cover Deputise for the Group Deputy CDIO of Digital Transformation as required, representing the function at senior leadership meetings and programme boards. Work collaboratively with the Group Deputy CDIO of Digital Transformation and Group Head of Clinical Applications (Acute) to deliver Group and ICS-wide objectives. Provide cross-cover for other senior roles where necessary, ensuring continuity of leadership and service delivery. Undertake additional duties commensurate with the seniority and scope of the role, as required by senior leadership. General The post-holder may be required to work across any Group site in line with service requirements. This job description outlines the current scope of responsibilities and may be subject to review and amendment over time. The post-holder will undertake any additional duties appropriate to the grade and nature of the role. For roles at Band 8A and above, participation in the Digital Services on-call rota may be required, subject to assessment. The rota ensures 24/7 access to appropriate expertise to manage significant issues, maintain patient safety, and support staff working out of hours.

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