Renal Coordinator


Company:	HTG-UK
Salary:	from £25,350 a year
Hours:	Full-time
Location:	Bournemouth, Christchurch and Poole
Working pattern:	Field-based
Job type:	Permanent
Posting date:	24 Sept 2026
Closing date:	7 Oct 2026

Apply for this job

Summary

Exciting full-time opportunity available for a Renal Coordinator to join our team in Bournemouth

Who Are We?

At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.

We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.

What Can You Expect?

We are looking for a dedicated and organised individual to join our team as a Renal Coordinator, working 37.5 hours per week, Monday - Friday. This is a vital role supporting patient care, which includes regular travel to hospitals across the region.

As a Renal Coordinator, you will be the central point of contact for all renal transport matters across Dorset. You’ll build strong relationships with renal teams, support operational performance, and monitor transport services for dialysis patients.

You will ensure effective communication between bookings, planning/control, clinical staff, and other key stakeholders. The role also includes supporting incident investigations, managing complaints, and arranging pre-travel assessments for new or complex patients.

Your overall aim is to use resources efficiently and ensure renal patients in Dorset receive high‑quality care and an excellent transport experience.

Summary Of Main Duties Include:

Act as the main point of contact for all renal transport-related queries.

Build strong working relationships with renal units and hospital teams.

Work with bookings, planning, and control teams to monitor and support renal dialysis transport performance.

Coordinate patient transport needs, prioritising dialysis journeys and ensuring timely pickups.

Communicate proactively with renal teams about patient readiness, transport times, and any issues.

Manage and update confidential patient information in relevant systems, following data protection requirements.

Support incident investigations and help manage complaints.

Arrange pre-travel assessments for new or complex patients.

What’s In It For You?

Competitive salary £25,350 per annumper annum based on a 37.5 hours per week

Contractual sick pay after 12 months service

Employee assistance programme delivered by the UK’s #1 EAP service- Health Assured

Increased holiday allowance for long service

Yearly annual leave entitlement 28 days, inclusive of bank holidays

Refer a friend scheme Earn up to £500 for each friend you bring on board

Pension scheme

Full training for the role, induction and ongoing mentorship

Salary sacrifice schemes Cycle to Work, Electric Car & Holiday buy schemes

Opportunities to grow and develop

Engaging Workplace Culture with regular company updates and Employee of the Month

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

Enhanced DBS check (Conducted during onboarding if successful)

Right to work in the UK

Full UK manual driving licence

Satisfactory employment and character references

A satisfactory medical assessment

Successful candidates will also need to successfully complete a mandatory training on commencement of employment.

Equal Opportunities

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

Attend mandatory training on Safeguarding children and adults

Ensure they are familiar with their and the organisation’s requirements under relevant legislation

Adhere to all relevant national and local policies, procedures, and professional codes

Report any concerns to the appropriate authority

Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)

Apply for this job

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.