Extra Care Area Manager
| Company: | Creative Support |
|---|---|
| Salary: | £60,000 to £65,000 a year |
| Hours: | Full-time |
| Location: | Brent |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 24 Sept 2026 |
| Closing date: | 13 Oct 2026 |
Summary
Do you have proven leadership skills, a strong work ethic and a passion for quality? We are seeking an Area Manager with the expertise, commitment and values to make a real and positive difference to the lives of older people with care and support needs.
We need a well-organised, professional and proactive Area Manager to lead and manage the delivery of high-quality care and support to people living in our 6 Extra Care services in Brent and Harrow. You will be dedicated to the delivery of person-centred services which enable people to enjoy a great quality of life. You will be professional and accountable with excellent verbal and written communication skills. You will have the experience and credibility to be able to provide direction, guidance and support to our services to ensure 100% CQC compliance.
You will have experience and skills in contract management, quality assurance and performance management. You will be able to develop and sustain positive and trusting relationships with local authority commissioners, partner housing providers, professionals and other agencies. You will demonstrate a commitment to re-enablement principles and be able to lead staff to provide care and support which promotes dignity, wellbeing and independence. You will foster a warm and inclusive atmosphere in services and must promote a responsive, person-centred culture and excellent customer care. Your busy, varied and responsible role will involve:
- Contract management and compliance
- All aspects of quality assurance and monitoring
- Driving service improvements
- Ensuring provision of varied and vibrant activities at all services
- Producing reports and collating data against KPIs
- Performance management of the Registered Managers/Senior Team
- Recruitment and selection of Staff
- Disciplinary and grievance management
- Investigation and follow up of concerns, complaints and suggestions
- Assessment and allocation of new service users
- Partnership working
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