Relief Security Officer
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | CF10 5PE |
| Job type: | Permanent |
| Posting date: | 24 Sept 2026 |
| Closing date: | 24 Oct 2026 |
Summary
Dedicated Relief Officers Required for Lloyds John Street and Cardiff Area
Remuneration: £13.45 per hour
Opportunities available to undertake additional overtime at the primary site and surrounding locations
Position Overview
-To safeguard our client's property, personnel and assets by providing security services in strict accordance with the site's published Assignment Instructions (AIs) and any subsequent amendments.
-Delivering outcomes that meet and exceed the Key Performance Indicators and Service Level Agreements for the client through complete responsibility and accountability, providing a service that contributes to contract retention.
-To undertake additional training to ensure continuous professional development.
Principal Responsibilities
Operations
-To maintain awareness of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and relevant governing bodies.
-To complete all tasks and duties on site to a high standard as defined within the published Assignment Instructions (AIs).
-To proactively refer to and review the published Assignment Instructions, thereby familiarising oneself with any changes and to suggest additional amendments that will improve or enhance the current level of service.
-To comply with industry and statutory legislation. Candidates are required to obtain a front-line licence in either Security Guarding or Door Supervision, which must be worn at all times whilst carrying out duties. The client also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
-To comply with legal obligations and safety requirements of the role.
-To follow instructions and procedures appropriately whilst demonstrating respect for authority.
-To work in a systematic, methodical and orderly manner.
Training
-To complete all required competency training to a satisfactory standard.
-To undertake additional training to ensure continuous professional development as directed by the Security Account Manager.
-To utilise technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
-Candidates are required to ensure licence renewal is completed 16 weeks before expiry.
Security and Health & Safety
-To identify and immediately report any health and safety hazards, or potential hazards, on site.
-To remain alert to any threats or changes within the work environment in order to take appropriate action to reduce the likelihood of disruption, loss or damage.
-To exercise sound judgement and initiative by immediately involving others if a situation appears to become threatening.
-To maintain professional conduct when facing difficult situations and demanding customers.
-To complete an accurate, detailed notebook entry as soon as possible following any incident, which can then be used as part of the Incident Report process.
-To adhere to schedules and demonstrate commitment to Mitie and the client.
-To ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AIs).
-To contact emergency services and the Communication Centre to report all incidents.
Essential Requirements
-Previous Security Experience
-Valid SIA Licence
-SC Clearance (desirable)